Job Title: Solution Consultant - Telco

Salary: $146,625 - $241,950 (base pay, plus equity, variable/incentive compensation, and benefits)

Location Type: Remote

Employment Type: Full-time

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Company Description

ServiceNow, founded in San Diego, California in 2004 by Fred Luddy, is a global market leader transforming how work is done. We provide innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes, enabling organizations to work smarter, faster, and better. Join us as we pursue our purpose to make the world work better for everyone.

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Position Overview

As a member of the Solution Consulting team, you will play a crucial role in supporting Telco Solution Sales and guiding revenue for one of our key products. You will work in close partnership with Sales, Product Management, and the executive team. This is a hands-on technical consultant position requiring both breadth and depth in solution delivery and positioning during sales cycles.

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Responsibilities

• Act as a technical consultant with the advanced ability to develop, position, and provide product-specific solutions during sales cycles.
• Achieve quarterly and annual sales goals for an assigned territory.
• Support product sales as a technical and domain expert for a client-facing sales team.
• Lead discovery workshops to identify customer challenges and deliver product demonstrations that align our solution with customer needs.
• Respond to product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
• Provide feedback to product management regarding product enhancements that address customer needs and add value.
• Share and learn best practices and reusable assets with other Solution Consultants to improve team quality and efficiency.
• Stay current on competitive analysis and market differentiation.
• Support marketing events, including executive briefings, conferences, user groups, and trade shows.

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Qualifications

To be successful in this role, you should possess:

• Experience leveraging or critically thinking about the integration of AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on a function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterparts to drive execution excellence.
• Ability to travel as necessary.

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Compensation and Benefits

For positions in this location, we offer a base pay of $146,625 - $241,950, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions typically offer a competitive On Target Earnings (OTE) incentive compensation structure.

• Base Pay: The base pay shown is a guideline and will vary based on qualifications, skill level, competencies, and work location.
• Additional Compensation: Includes equity (when applicable), variable/incentive compensation.
• Benefits: Health plans (including flexible spending accounts), 401(k) Plan with company match, Employee Stock Purchase Plan (ESPP), matching donations, flexible time away plan, and family leave programs.

Note: Compensation is based on the geographic location of the role and is subject to change based on work location.

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Additional Information

Work Personas

ServiceNow embraces a flexible and distributed approach to work. Work personas (flexible, remote, or required in office) are assigned based on the nature of the work and the employee's assigned work location. Learn more about our work personas here. ServiceNow may confirm eligibility for a work persona.