Advisory Solution Consultant - Strategic HCLS Accounts

Employment Type: Full-time Location Type: Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting HCLS Solution Sales. You will guide revenue for all of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

Responsibilities

• Assist the sales personnel in the qualification of enterprise customer needs and performing pre-demo needs analysis.
• Participation on strategic accounts as the lead technical advisor.
• Provide mentoring and training to peers and other colleagues in the organization.
• Deliver product demonstrations, both standard and tailored, to prospects and existing customers, both onsite and via web meeting.
• Generate product demo scripts and scenarios and maintain demonstration environment(s).
• Scope and deliver Proof of Concept/Proof of Value engagements with prospects.
• Respond to Request for Information/Proposal documents.
• Stay current on product developments/releases to a level required for demo and POC/POC.
• Support Marketing events – user conferences, trade shows, webinars, etc.
• Stay current on competitive analyses and understand differentiators between the company and its competitors.
• Understand business and technical problems addressed by the products, including key regulations, business drivers, evolving business needs, security, etc., as it relates to the overall strategic initiatives of the customer.
• Conduct transition briefings in conjunction with Sales Personnel and Professional Services, communicating commitments, expectations, etc., in preparation for deployment.
• Act as the ServiceNow subject matter expert at Executive briefings/marketing events.

Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area).
• Strong Pre-sales experience; ITSM & ITOM experience would be advantageous (Tool or business process).
• Experience selling into and/or working with Pharma/Life Sciences is a strong preference.
• Mastery of the Sales process and trusted advisor for account representatives.
• Demonstrated prior and current technical expertise in web technology and the ability to learn new technology.
• Exceptional communication and presentation skills, including technical and business concepts.
• Understanding of and experience selling to enterprise IT architecture.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Creative problem-solving skills with a growth mindset and a desire to work in a fast-paced, high-growth organization.
• Background in ITIL, Service Management, Asset Management, IT Management, IT Operations Management.
• A high degree of passion, energy, and drive.

Salary: $146,000 - $241,000 (for positions in this location)