Advisory Solution Consultant, ITOM - Central or West USA

San Diego, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Information Technology, SoftwareIndustries

Requirements

Candidates must possess deep, hands-on experience with ServiceNow ITOM products, including Discovery, Service Mapping, AIOps, Observability, and Cloud solutions. A strong understanding of ITIL, CMDB architecture, and modern AIOps capabilities is essential. Proficiency in scripting languages like JavaScript, PowerShell, and REST APIs, along with experience in cloud platforms such as AWS, Azure, GCP, and VMware, is required. The role demands at least 7 years of pre-sales or technical consulting experience, excellent communication skills for engaging with both technical and executive stakeholders, and comfort navigating complex enterprise architectures.

Responsibilities

The Advisory Solution Consultant will drive strategic sales opportunities by showcasing ServiceNow ITOM solutions, focusing on Discovery, Service Mapping, AIOps, Observability, and Cloud-native visibility. This role involves building and maintaining compelling solution demos, designing and leading Proof-of-Value engagements, and collaborating with customers to understand their technical requirements and architectural needs. Responsibilities also include relaying field feedback to Product Management and Engineering, enabling other Solution Consultants, responding to RFPs/RFIs, and representing ServiceNow as an ITOM subject matter expert at industry events.

Skills

ITOM

Discovery

Service Mapping

AIOps

Observability

Cloud Solutions

Solution Architecture

Pre-sales

Solution Demos

Proof-of-Value (PoV)

RFP/RFI Response

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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