Solution Consultant - Employee Experience, Customer Workflow, ITX

Employment Type: Full-time Location Type: Remote Salary: $131,925 - $217,725 (Base Pay)

Company Description

ServiceNow, founded in San Diego, California in 2004 by Fred Luddy, is a global market leader transforming how work is done. With over 8,100 customers, including 85% of the Fortune 500®, ServiceNow provides innovative AI-enhanced technology through its intelligent cloud-based platform. This platform connects people, systems, and processes to help organizations work smarter, faster, and better. ServiceNow is committed to its purpose of making the world work better for everyone.

Position Overview

As a member of the Solution Consulting team, you will play a crucial role in supporting the Employee Experience, Customer Workflow, and ITX Solution Sales. You will guide revenue for specific products, collaborating closely with Sales, Product Management, and the executive team. This is a hands-on technical consultant position requiring both breadth and depth in solution delivery and positioning during sales cycles.

Responsibilities

• Act as a technical consultant with the advanced ability to develop, position, and provide product-specific solutions during sales cycles.
• Achieve quarterly and annual sales goals for an assigned territory.
• Support product sales as a technical and domain expert for a client-facing sales team.
• Lead discovery workshops to identify customer challenges and deliver product demonstrations that align ServiceNow solutions with customer needs.
• Address product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
• Guide strategic programs in top accounts, including customer journey sessions for roadmap and outcome agreement.
• Provide feedback to product management on product enhancements that address customer needs and drive additional value.
• Share and learn best practices and reusable assets with other Solution Consultants to improve team quality and efficiency.
• Stay current on competitive analysis and market differentiation.
• Support marketing events, including executive briefings, conferences, user groups, and trade shows.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on a function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterparts to drive execution excellence.
• Travel, as necessary.

Compensation and Benefits

• Base Pay: $131,925 - $217,725 (guideline, actual compensation may vary based on qualifications, skill level, competencies, and work location).
• Additional Compensation: Equity (when applicable), variable/incentive compensation, and a competitive On Target Earnings (OTE) incentive compensation structure for sales positions.
• Benefits: Health plans (including flexible spending accounts), 401(k) Plan with company match, Employee Stock Purchase Plan (ESPP), matching donations, flexible time away plan, and family leave programs.
• Compensation is based on the geographic location of the role and is subject to change.

Additional Information

ServiceNow embraces a flexible and distributed approach to work. Work personas (flexible, remote, or required in office) are assigned based on employee roles and responsibilities.