Solution Consultant - [Employee Experience, Customer Workflow, ITX]

Employment Type: Full-time Location Type: Remote Salary: $146,625 - $241,950 (Base Pay, plus equity, variable/incentive compensation, and benefits. OTE incentive compensation structure for sales positions.)

Company Description

ServiceNow, founded in San Diego, California in 2004, is a global market leader transforming how work is done. With over 8,100 customers, including 85% of the Fortune 500®, our AI-enhanced, intelligent cloud-based platform connects people, systems, and processes to drive smarter, faster, and better ways of working. Join us in our mission to make the world work better for everyone.

Position Overview

As a member of the Solution Consulting team, you will play a crucial role in supporting the sales of [Employee Experience, Customer Workflow, ITX] solutions. You will be responsible for guiding revenue for one of our products, collaborating closely with Sales, Product Management, and the executive team. This is a hands-on technical consultant role requiring both breadth and depth in solution delivery and positioning during sales cycles.

Responsibilities

• Product Sales Support: Act as a technical and domain expert for a client-facing sales team, supporting product sales.
• Discovery & Positioning: Lead discovery workshops to understand customer challenges and deliver product demonstrations that align our solutions with customer needs.
• Technical Expertise: Answer product feature and technical questions from customers, channel partners, and internal colleagues.
• Product Feedback: Provide feedback to product management on product enhancements to address customer needs and add value.
• Best Practices: Share and learn best practices and reusable assets with other Solution Consultants to improve team efficiency and quality.
• Market Awareness: Stay current on competitive analysis and market differentiation.
• Marketing Support: Support marketing events, including executive briefings, conferences, user groups, and trade shows.

Qualifications

• AI Integration Experience: Demonstrated experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact.
• Pre-Sales Experience: 7+ years of pre-sales solution consulting or sales engineering experience.
• Platform Proficiency: Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Collaboration: Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory Management: Skills in territory management, including pipeline building and working with sales counterparts to drive execution excellence.
• Travel: Ability to travel as necessary.

Benefits and Compensation

• Base Pay: $146,625 - $241,950 (guideline, actual compensation varies based on qualifications, skill level, competencies, and work location).
• Incentive Compensation: Competitive On Target Earnings (OTE) for sales positions.
• Equity: When applicable.
• Benefits: Health plans (including flexible spending accounts), 401(k) Plan with company match, ESPP, matching donations, flexible time away plan, and family leave programs.
• Work Location: Compensation is based on the geographic location and subject to change.

Additional Information

• Work Personas: ServiceNow embraces a flexible and distributed work environment. Work personas (flexible, remote, or required in office) are assigned based on the nature of the work. Learn more here.
• Equal Opportunity Employer: ServiceNow is an equal opportunity employer.