Advanced Field Service Engineer at GE Healthcare

Singapore, Singapore, Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Degree in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
Minimum of 5 years field service experience in the medical industry with Patient Care Solutions experience required
Excellent analytical and problem-solving skills to address any technicalities
Good DICOM knowledge on network connectivity for integration of IT solutions – experience with MUSE Cardiology Information System and Telemetry required
High work standards with strong sense of accountability and ownership over customer issues and other responsibilities
Growth mindset with strong initiative and motivation to learn
Strong customer skills and deals tactfully and effectively with differences of opinion
A good team player and can work seamlessly with cross-functional teams
Proficient in English, both verbal and written communication

Responsibilities

Maintains all models specific to the Patient Care Solutions (PCS) Modality in the assigned area
Perform total system level troubleshooting on complex multi-symptom problems
Maintain daily interface with Biomedical Engineers, Clinicians & end-users on equipment status issues, to ensure satisfaction of primary customers
Assist in Account Sales visits and identify Sales opportunities and communicate them to account team
Assists in the growth and direction of business in his/her assigned area
Responsible for Warranty, Installation and PM (Preventive Maintenance) contract cost control
Complete all administration tasks on time (e.g., ensure timely completion of Field Modification Instructions and Preventive Maintenance Service inspections documentation for assigned accounts)
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any customer quality or compliance concerns immediately to the Quality Organization
Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Ensure timely dispatch closure
Ensure completion of all field modifications instructions (FMI) within prescribed timeframe
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Skills

Key technologies and capabilities for this role

Field ServiceSystem TroubleshootingPreventive MaintenanceBiomedical EngineeringPatient Care SystemsISO 9001Equipment InstallationQuality ManagementCustomer SatisfactionWarranty Management

Questions & Answers

Common questions about this position

What qualifications are required for the Advanced Field Service Engineer role?

Candidates need a degree in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent, plus a minimum of 5 years field service experience in the medical industry with Patient Care Solutions experience required.

What key skills are needed for this position?

Excellent analytical and problem-solving skills to address technicalities, along with good DICOM knowledge on network connectivity for integration of IT solutions, are required.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require travel?

This information is not specified in the job description.

What does GE Healthcare's company culture emphasize?

GE Healthcare focuses on improving lives, turning ideas into world-changing realities, where every voice makes a difference and builds a healthier world, while maintaining strong customer relationships and quality compliance.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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