Administrative Assistant (AU Healthcare, WFH)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: P25,000 (Monthly Package)
• Schedule: Rotating Shift with Weekend Schedule (07:00 AM - 04:00 PM PHT)

ConnectOS, a leading primary healthcare provider in Victoria, is seeking a dedicated and detail-oriented individual to join our team. This role involves bulk verification of Medicare Cards and Healthcare Identifiers, data entry, and various administrative tasks within our Best Practice clinical software. We are a certified Great Place to Work and a top-rated Philippines employer of choice.

Requirements

• Experience: At least 6 months experience in a customer service/ back-office role.
• Skills:
  • Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint, Teams and Outlook)
  • Experience in the Healthcare or Medical Industry
  • Excellent verbal and written communication skills

Responsibilities

• Verification: Bulk verification of Medicare Cards and Healthcare Identifiers for patients booked on the day.
• Liaison: Liaise with the receptionists regarding missing data.
• Data Entry:
  • Bulk document import and Best Practice clinical software data entry.
  • Link correspondence to the relevant records in Best Practice clinical software.
  • Enter patient demographic data using the new patient registration forms in Best Practice clinical software.
• Communication:
  • Email patient documents.
  • Confirm patient’s email addresses.
  • Attend to bounced emails.
• Reporting: Check incoming reports in Best Practice clinical software and attend to unallocated reports. Update aliases and manage reports related to ex- practitioners.
• HotDoc Dashboard: Manage duplicate patients in Best Practice clinical software using the prompts from HotDoc. Manage significant ‘Did Not Attend’ patients in HotDoc through a ’blacklist’ system.
• File Notes: Type and send dictated staff file notes from Practice Managers and Senior Receptionists.

Application Instructions

• To apply, please connect with us via [ConnectOS Careers Page - Note: Link not provided in original text].

Company Information

• Company: ConnectOS
• Founded: 2012
• Location: Victoria, Philippines (Remote)
• Clinic Locations: South Morang, Mernda, Chelsea, Balwyn, and Heidelberg West
• Services Provided: High-quality bulk billing services, including general practitioner and allied health services, after-hours access, telehealth consultations, on-site pathology and pharmacy, and full-time nursing support.
• Benefits & Perks:
  • Work From Home (WFH)
  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Regular Company Events, Work Life Balance, and Career growth opportunities
• Equal Employment Statement: Employment decisions will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
• Certification: ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

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