Administrative Assistant at Uniphore

Palo Alto, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, Enterprise SoftwareIndustries

Requirements

3+ years of experience supporting multiple leaders, ideally within a fast-paced sales or revenue organization
Strong organizational and time-management skills with the ability to handle competing priorities
Excellent communication skills and a service-oriented mindset
Experience coordinating travel, expenses, and meeting logistics
Proficiency with calendar management tools (Google Calendar, Outlook), expense systems, and productivity tools
Ability to anticipate needs and respond quickly in a dynamic environment
A collaborative, solutions-driven approach and comfort working with multiple stakeholders

Responsibilities

Manage complex calendars for four Sales leaders, including scheduling internal and external meetings
Coordinate meeting logistics: book conference rooms, arrange food and refreshments, prepare materials, and ensure smooth execution
Partner proactively with the Workplace team to reserve space, order supplies, and support on-site needs
Book domestic and international travel, including flights, hotels, ground transportation, and itineraries
Process and track expense reports in compliance with company policies
Serve as the primary point of contact for scheduling requests and operational questions
Support special projects, team events, and offsites as needed
Maintain confidentiality, professionalism, and a high level of accuracy at all times

Skills

Calendar Management

Meeting Coordination

Travel Booking

Expense Management

Event Planning

Logistics Coordination

Sales Operations

Administrative Support

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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