Accounts Receivable Specialist

Salary: $70K - $80K Location Type: Remote Employment Type: Full-Time

Position Overview

Flock Safety is seeking an Accounts Receivable Specialist to join our remote team. This role is crucial for our Collections department, focusing on day-to-day collections and customer support related to accounts receivable. The ideal candidate will possess exemplary time management skills, a passion for solving customer problems, and effective communication abilities. You will be an integral part of the team responsible for driving and owning cash collections for the company.

About Flock Safety

Flock Safety is an all-in-one technology solution dedicated to eliminating crime and enhancing community safety. Our intelligent platform unites communities, including cities, businesses, schools, and law enforcement agencies, to collaboratively build a safer future. Trusted across the country, our full-service, maintenance-free technology helps solve and deter crime, working towards safer communities for everyone.

Our comprehensive public safety platform provides actionable evidence to solve, deter, and reduce crime in neighborhoods, schools, businesses, and entire cities. We are committed to transparency and privacy, transforming unbiased data into objective answers.

Flock offers a career-defining experience where you can make a tangible impact on your community. While safety is our core business, we foster a supportive remote environment that encourages strong relationships. Our team members thrive in a positive, inclusive atmosphere that rewards a bias towards action.

We have secured over $700M in venture capital from leading investors and have surpassed a $7.5B valuation. Flock is scaling intentionally and is looking for talented individuals to help us achieve our goal of reducing crime in the United States by 25% within the next three years.

Duties & Responsibilities

• Proactively manage collections on outstanding invoices through phone and email outreach, working towards daily, weekly, and monthly collection targets.
• Maintain concise, complete, and accurate collection notes and tags to enable management reporting on collection performance and objectives.
• Perform customer reconciliations and analysis related to past due balances.
• Foster strong relationships with internal teams to streamline communication and problem-solving.
• Escalate internal and external inquiries through management meetings and email communication to ensure timely resolution.
• Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources.
• Perform other duties as assigned to support the finance team, including but not limited to cash application, customer invoicing, and MEC deliverables.

The Skillset

• 2-5 years of experience in billing and accounts receivable within a fast-paced, high-growth environment, demonstrating the ability to thrive under pressure and manage multiple priorities efficiently.
• Experience in managing escalated customer matters with professionalism and tact, along with the ability to support team members.
• Strong analytical skills with proficiency in Excel, including the use of pivot tables, VLOOKUPs, and complex formulas for data analysis and decision-making.
• High level of enthusiasm, a positive attitude, and adaptability in a dynamic, fast-paced work environment.
• Self-motivated and organized, with the ability to work independently and manage time effectively in a fast-paced setting.
• A team player capable of collaborating cross-functionally with various departments to solve complex issues.