Account Specialist, Food Retail at Ecolab

Mississauga, Ontario, Canada

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Retail, Food SafetyIndustries

Bachelor’s Degree required (preferably in Food Science, Environmental Health, Business, Math, Data Analytics)
3+ years in customer-facing role such as account management or project management
Advanced user of Microsoft Office Suite
Excellent verbal and written communication skills
Ability and willingness to travel overnight for business (local and domestic)
No Immigration Sponsorship available
Strong analytical and organizational skills
Ability to resolve customer problems in a professional manner
Ability to manage multiple projects that require timeliness and accuracy
Preferred Qualifications
Experience with regulatory food codes
Experience with regulatory safety standards
Bilingual strongly preferred in both English and French
Advanced food safety certification such as Certified Professional of Food Safety (CPFS)
Experience in data analytics and statistics
Demonstrated success in managing customer accounts and supporting growth
Strong leadership experience

SPARK (digital system): Develop and update all logs and checklists in the system as needed; Update the hierarchy and store type as needed; Ensure accuracy of checklists with store type and operational hours; Troubleshoot any system issues and escalate to the Walmart Global Tech team as needed; Act as liaison between the Walmart SME and the Walmart Global Tech team; Perform system testing as needed; Perform data analysis by using a digital platform (e.g. PowerBI); Create and update dashboards for the Walmart SME that highlight store trends and performance
Food Safety Audits: Review each audit report for accuracy and completeness; Escalate deficiencies and changes required to audit reports to Ecolab; Update the hierarchy and store type as needed; Troubleshoot system issues and escalate to Ecolab’s tech team as needed; Act as liaison between the Walmart SME and Ecolab’s tech team; Escalate store issues to the Walmart SME and Ecolab as needed; Perform system testing as needed; Perform data analysis by using a digital platform (e.g. PowerBI); Create and update dashboards for the Walmart SME that highlight store trends and performance
Chemicals: Review and update chemical list(s) as needed for Walmart’s facilities; Review and update cleaning SOPs (standard operating procedures) to ensure that: (i) the proper chemicals are listed; and (ii) the processes to use such chemicals are correct; Escalate service issues to Ecolab