Account Manager, Support (India) at Commure

Gurugram, Haryana, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bachelor’s degree in Business, Analytics, Engineering, or related field
2–4 years of experience in account management, client success, or business analysis (preferably supporting US clients)
Strong analytical and problem-solving skills
Proficiency in SQL (mandatory)
Advanced Excel/Google Sheets and familiarity with BI/reporting tools (Tableau, Power BI, Retool, etc.)
Strong communication skills (written & verbal) in English
Ability to multitask, prioritize, and adapt to client needs across time zones

Responsibilities

Work with client data to identify trends, risks, and opportunities
Use SQL and other reporting tools to extract, clean, and analyze data for client reports and internal reviews
Translate data insights into actionable recommendations for clients and US Account Managers
Troubleshoot and resolve client issues through structured problem-solving
Assist US Account Managers in preparing client presentations, quarterly business reviews, and renewal decks
Track and report key account health metrics (usage, SLA adherence, satisfaction)
Maintain detailed documentation of client interactions, escalations, and performance benchmarks in CRM systems

Skills

Key technologies and capabilities for this role

SQLData AnalysisClient Relationship ManagementProblem SolvingCommunication

Questions & Answers

Common questions about this position

What experience is required for the Account Manager, Support role?

A Bachelor’s degree in Business, Analytics, Engineering, or related field is required, along with 2–4 years of experience in account management, client success, or business analysis, preferably supporting US clients.

Is SQL proficiency required for this position?

Yes, proficiency in SQL is mandatory for this role.

What technical skills are needed besides SQL?

Advanced Excel/Google Sheets and familiarity with BI/reporting tools such as Tableau, Power BI, or Retool are required.

Is this role remote or based in India?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

Commure

Healthcare technology for data integration and safety

About Commure

Commure focuses on improving the healthcare industry by providing technology solutions that connect and empower healthcare workers. Its main product, CommureOS, is a lightweight operating system that integrates various healthcare technologies and datasets, helping providers streamline workflows and enhance patient care by delivering critical insights when needed. Additionally, Commure offers Commure Strongline, a discreet wearable badge that allows healthcare staff to quickly call for help, improving safety in potentially dangerous situations. This badge was developed with input from frontline workers and security experts to meet the specific needs of healthcare environments. Commure serves hospitals, clinics, and other healthcare facilities through a software-as-a-service (SaaS) model, charging subscription fees for access to its products. The company's goal is to create a more connected and safe healthcare ecosystem, ultimately enabling healthcare providers to deliver better care.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$745.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Risks

Increased competition in AI scribe technology may pressure market share and pricing.

Integration of Memora Health's platform may face alignment challenges with existing systems.

Free AI scribe offering might strain resources if not monetized effectively.

Differentiation

CommureOS integrates disparate healthcare datasets, enhancing decision-making and operational efficiency.

Commure Strongline badge improves staff safety with rapid emergency alerts.

Commure's AI-powered scribe tool automates documentation, saving providers significant time.

Upsides

Acquisition of Augmedix enhances AI medical documentation, improving clinical decision-making.

Merger with Athelas creates a $6B healthcare infrastructure company, expanding resources.

Free AI scribe tool offers competitive advantage by broadening technology accessibility.

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