Account Manager (French market) at TripAdvisor

Paris, Île-de-France, France

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Technology, RestaurantIndustries

Requirements

+3 years of experience in account management or relevant role
Native Italian and fluent English
Fully computer literate - MS Office and Salesforce
Self-starter, results-oriented person who loves to reach and exceed targets
Knowledge of revenue management related issues
Very comfortable having conversations and negotiations over the phone
Analytical and creative mind, able to offer customers the best solutions
Able to quickly establish a climate of trust which conduces to the development of the business relationship
Autonomous and familiar with working with KPIs and targets
Proven ability to manage multiple projects at a time

Responsibilities

Ensure your restaurant portfolio generates significantly more revenue with TheFork month over month by selling TheFork solutions to restaurants
Be the primary point of contact and build long-term relationships with customers
Provide support, mainly through email and phone, to your client portfolio and help them with positioning strategy, revenue management, and online marketing
Set up action plans defined with Sales and Marketing departments; work closely with the Marketing Restaurant Offer team to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio to ensure the best offer to users
Negotiate favorable win-win conditions, allowing restaurants to optimize margins and increase seat-occupancy rate
Monitor and take actions to ensure restaurants comply with T&Cs and quality policies, guaranteeing excellent B2C user experience
Ensure support and training for restaurants to use TheFork tools
Express user requirements and work with other departments to improve product relevance of TheFork websites and applications, leveraging knowledge of restaurants

Skills

Account Management

Sales

Customer Relationship Management

Revenue Management

Online Marketing

Email Support

Phone Support

French

TripAdvisor

Largest travel platform for reviews and bookings

About TripAdvisor

Tripadvisor is the largest travel platform in the world, designed to help travelers research and plan their trips. It collects millions of reviews and opinions from travelers about various services such as hotels, restaurants, activities, airlines, and cruises. Users can access this information to make informed decisions about their travel plans. Tripadvisor operates mainly through advertising revenue, offering businesses in the travel industry the opportunity to advertise and enhance their visibility on the platform. Additionally, it earns money through affiliate commissions when users book travel services through links on its site. What sets Tripadvisor apart from its competitors is its vast database of user-generated content, which provides authentic insights and recommendations. The goal of Tripadvisor is to empower travelers with the information they need to create memorable travel experiences.

Englewood, ColoradoHeadquarters

1999Year Founded

$325MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Remote Work Options

Hybrid Work Options

Paid Vacation

Paid Sick Leave

Mental Health Support

401(k) Company Match

Risks

Potential acquisition could lead to strategic changes impacting Tripadvisor's market position.

The resignation of M. Gregory O'Hara may cause shifts in corporate governance.

Inquiry into securities law violations could result in legal challenges and financial penalties.

Differentiation

Tripadvisor is the world's largest online travel community with extensive user reviews.

The platform offers seamless links to booking tools for a comprehensive travel planning experience.

Tripadvisor's business model capitalizes on advertising revenue and affiliate commissions.

Upsides

Tripadvisor can enhance AI-driven personalization features to meet demand for tailored travel experiences.

The rise of 'workcations' presents opportunities for Tripadvisor to expand remote work-friendly content.

Tripadvisor can leverage sustainability trends by promoting eco-friendly accommodations and experiences.

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