Account Manager - Ceremony of Roses at Sony Music Entertainment

Los Angeles, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, EntertainmentIndustries

Requirements

3-5 years experience in merchandising, sales or brand management, or equivalent experience in a lateral industry (artist management, booking agency or record label)
Excellent communicator with the ability to prepare and confidently present business plans, strategic insights, and difficult news to internal and external stakeholders
Experience in an apparel production environment, including an ability to effectively communicate with factories and manage production process with XFN partners
First-hand tour or merchandise sale experience, as well as experience in advancing merchandise and partnering with venues and venue staff
Familiarity with D2C strategies, including a basic understanding of Shopify platform
Proven experience in a role that required strict confidentiality, outstanding organizational skills, and ability to maintain composure and effectiveness in stressful situations
Proven track record of successfully managing demanding client relationships and delivering results against aggressive growth targets
Strategic thinker who can see the big picture as well as the small details required to win. Motivated to develop systems and processes that can improve performance and scale results
Dynamic problem solver with an expert-level understanding of relevant business practices and track-record of efficiently resolving client issues

Responsibilities

Receive specific Key Indicators (KPIs) for each managed account, tasked with meeting and exceeding expectations to foster Performance account growth
Demonstrate effective communication with internal team members by proactively setting timelines, maintaining clear and concise communication channels, and fostering a positive work environment through collaboration and support
Lead the planning and forecasting process for assigned accounts, ensuring accuracy and alignment with overall business objectives, and regularly review and adjust forecasts based on market trends, client feedback, and internal performance metrics
Develop, refine, and extend a comprehensive 12-18 month roadmap for each managed account, ensuring alignment with client objectives and company strategy
Provide timely responses to internal team members & client inquiries within a 24-hour window via email, teams, or text, ensuring prompt and effective communication
Dedicated to implementing and refining processes aimed at minimizing errors and mitigating potential issues that could lead to customer dissatisfaction or revenue loss for the company
Coordination, management and execution of merchandising projects across multiple clients, including facilitation and oversight of the design, manufacture, sale and fulfilment of product, as well as the coordination of merchandise for artist tours, retail sales, events, pop-ups and ecommerce opportunities

Skills

Key technologies and capabilities for this role

Account ManagementMerchandisingProject ManagementForecastingKPIsEcommerceRetail SalesTour CoordinationEvents ManagementCommunication

Questions & Answers

Common questions about this position

What experience is required for the Account Manager role?

Candidates need 3-5 years of experience in merchandising, sales or brand management, or equivalent in a lateral industry like artist management, booking agency or record label, plus experience in an apparel production environment.

What are the key responsibilities of this position?

Responsibilities include coordinating merchandising projects across clients, managing design, manufacture, sale and fulfillment of products, leading planning and forecasting, developing 12-18 month roadmaps, and ensuring timely communication within 24 hours.

What communication skills are needed for this role?

Excellent communication skills are required, including the ability to prepare and confidently present business plans, strategic insights, and difficult news to internal and external stakeholders, with proactive timelines and clear channels.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

Sony Music Entertainment

Global music company managing artists and royalties

About Sony Music Entertainment

Sony Music Entertainment is a major player in the music industry, offering a wide range of services to artists and music fans. The company focuses on discovering and promoting musical talent while managing music rights and royalties. It generates revenue through music sales, including physical albums, digital downloads, and streaming, as well as licensing deals for use in films and commercials. Live performances and tours also contribute to its income, along with managing artists' royalties to ensure fair compensation. A key feature is the Artist Portal, which provides artists with tools to analyze their earnings and make informed decisions about their careers. Sony Music is dedicated to nurturing new talent through internships and career opportunities, ensuring a pipeline of future industry leaders. Overall, Sony Music Entertainment stands out for its comprehensive approach to talent management, music production, and financial transparency.

New York City, New YorkHeadquarters

1929Year Founded

GROWTH_EQUITY_NON_VCCompany Stage

Consumer Software, EntertainmentIndustries

5,001-10,000Employees

Benefits

You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey

A modern office environment designed to foster productivity, creativity, and teamwork

An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching

Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition and student loans

We invest in your professional growth & development

Time off for a winter recess

Risks

AI-generated music could disrupt traditional music production and artist management.

Independent distribution platforms may reduce artists signing with major labels like Sony.

Legal battles over streaming royalties could impact Sony Music's revenue.

Differentiation

Sony Music's Artist Portal offers unique financial insights for artists' careers.

The acquisition of Cobalt Music expands Sony's influence in the Greek music market.

Sony Music's Global People Promise initiative integrates music with technology and culture.

Upsides

Collaboration with Duolingo opens new revenue streams in educational platforms.

Investment in blockchain enhances digital rights management and monetization opportunities.

Restructuring in GSA markets leads to efficient operations and innovative strategies.

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