Account Manager at Everly Health

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, DiagnosticsIndustries

Requirements

3-5 years of account management experience in the healthcare industry required
Bachelor’s Degree required - business or science related field preferred
Track record of successfully owning and growing a book of business across multiple accounts
Highly analytical, strategic thinker and data driven, but also a creative problem solver for complex solutions
Proven ability to work with cross-functional teams both internally and externally to maximize performance without compromising quality, budget, or timelines
Results-focused and self-motivated, with a flexible and entrepreneurial mind-set
Innovative thinker with a deep understanding of the healthcare environment and demonstrated ability to identify, evaluate and exploit new business opportunities
Ability to leverage and use AI with fluency and understanding
Excellent interpersonal and communication skills (written and verbal)
Strong executive presence, communication (verbal and written) and presentation development skills
Ability to thrive under pressure and manage multiple priorities simultaneously
Ability to work both independently and as part of a team
Proven ability to develop and sustain strong relationships both inside and outside the organization
Exercises good judgment and diplomacy with both clients and internal teams
Prior experience in a fast-paced and evolving atmosphere a plus
Familiar with Salesforce and Tableau a plus

Responsibilities

Serve as main client-facing representative for enterprise accounts
Build trust and long-term relationships with clients with a focus on nurturing and expanding strategic relationships with clients
Work alongside project management to ensure projects are delivered on time, on scope and on budget with a superior customer experience
Act as key liaison with internal stakeholders for issue escalation and development of mitigation plans
Collaborate with cross-functional teams to optimize all programs deployed for accounts
Engage clients in identifying key metrics and deliver performance reports within SLAs
Proactively drive business reviews with key partners to discuss performance and align on upcoming initiatives, including forecasting a monthly client pipeline
Prepare long-term and short-term account plans that map client priorities to the company’s unique value proposition
Present account updates to Everly Health Solutions leadership team as needed

Skills

Account Management

Client Relationship Management

Project Management

Stakeholder Liaison

Cross-functional Collaboration

Performance Reporting

SLA Management

Business Reviews

Revenue Growth

Customer Service

Everly Health

At-home health testing kits and services

About Everly Health

Everlywell provides at-home health testing kits that enable consumers to collect samples like blood, urine, and saliva without leaving their homes. The company offers over 30 different tests that assess various health aspects, including food sensitivity, fertility, hormone levels, and COVID-19. Customers can purchase these kits directly from the Everlywell website, and the company handles the lab analysis and delivers physician-reviewed results. Unlike many competitors, Everlywell also caters to enterprise clients by supplying rapid COVID-19 antigen tests for workplaces, schools, and clinics. The goal of Everlywell is to make health monitoring accessible and convenient while ensuring compliance with FDA guidelines and delivering reliable results quickly.

Austin, TexasHeadquarters

2015Year Founded

$248.5MTotal Funding

SECONDARYCompany Stage

HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Mental Health Support

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Wellness Program

Risks

Increased competition from companies like Turtle Health may impact market share.

Spotwell™ technology could face privacy concerns from users.

Partnerships may face challenges if partners choose other diagnostic companies.

Differentiation

Everly Health offers over 30 at-home health tests, covering diverse health aspects.

Spotwell™ technology ensures blood sample sufficiency, enhancing user experience and accuracy.

Partnerships with health organizations expand Everly Health's reach in specialized diagnostics.

Upsides

Spotwell™ technology reduces errors, increasing customer satisfaction and trust.

Partnership with National Kidney Foundation strengthens Everly Health's position in kidney diagnostics.

Collaboration with Network Health expands reach into chronic disease management.

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