Account Manager

Position Overview

• Location Type: Remote (with occasional local travel)
• Job Type: Full-time
• Salary: Not Specified

Clipboard Health is seeking an Account Manager to ensure the continued success of partnerships with healthcare facility customers. This role involves being a resource for facilities, liaising with corporate-level contacts, and monitoring key business metrics. The ideal candidate is a problem solver, a great communicator, and a diligent executor, looking to grow and hone their skills.

About Clipboard Health

Clipboard Health is a fast-growing Series C marketplace connecting healthcare facilities with healthcare professionals via an app-based platform. We aim to lift people up the socioeconomic ladder by providing career growth and financial opportunities for healthcare professionals. We are a YC Top Company with a global, remote team of over 600 people and have been profitable since 2022.

About the Role

The Account Manager will be responsible for managing a book of business, addressing issues, and ensuring customers stay current on invoices. This role requires building strong relationships with healthcare executives by demonstrating business acumen and understanding clinical workflows. You will articulate the value proposition of Clipboard Health's products, educate stakeholders on workflows, and capture feedback to inform product development. Collaboration with internal teams is crucial for executing trials and initiatives with existing customers.

This role is primarily remote, requiring occasional local travel (10–20%) to nearby healthcare facilities. Candidates must reside in or be willing to relocate to one of the following locations:

• Los Angeles, CA
• San Diego, CA
• San Francisco, CA
• Chicago, IL
• Cincinnati, KY
• Boston, MA
• Minneapolis, MN
• St. Louis, MO
• Jersey City/Newark, NJ
• Long Island, NY
• New York City, NY
• Charlotte, NC
• Cleveland, OH
• Philadelphia, PA
• Spokane, WA
• Milwaukee, WI

Responsibilities

• Manage a book of business, including regular communication with assigned accounts.
• Resolve customer issues as they arise and assist with invoice management.
• Build credibility and trust with providers and healthcare executives.
• Clearly communicate the value proposition and product workflows to clinical and non-clinical stakeholders.
• Gather prospect feedback on needs, wants, and pain points for product teams.
• Collaborate cross-functionally with internal teams to execute customer initiatives.

Key Attributes for Success

• Extreme Ownership: Take full responsibility for tasks and outcomes, demonstrating self-reliance and the ability to drive results in a fast-paced environment.
• Extreme Curiosity: Dig deep to understand root causes by asking "why" multiple times.
• Scrappiness: Proactively find solutions to obstacles and challenges.
• Fast Paced: Thrive in a dynamic market, demonstrating adaptability and the ability to move quickly.

Qualifications

• Relationship management experience is strongly preferred.
• Ability to travel 10-20% of the time for local healthcare facility visits. Travel and lodging expenses will be covered.