Account Executive: Mid Market CX & Contact Center Solutions (UK&I)

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, Telecommunications, Customer Experience, Contact CenterIndustries

Requirements

Candidates should possess at least 2 years of experience in Cloud Contact Center (CCaaS) sales or solution consulting, though this is not essential. A strong understanding of solution-selling and value-selling methodologies is required, along with familiarity with the MEDDPICC sales qualification framework. Experience with close plans, joint engagement plans with customers, and proficiency in Salesforce, Clari, Sales Navigator, and ZoomInfo are also necessary. The ability to travel as needed is a requirement.

Responsibilities

The Account Executive will drive the growth of Zoom's CX Platform, including Contact Center, Virtual Agent, and Workforce Engagement solutions, across the UK and Ireland. They will partner with teams and channel leaders to shape strategy, build pipeline, and close impactful deals. The role involves helping organizations transform customer and agent experiences through consultative and tech-savvy approaches.

Skills

Cloud Contact Center (CCaaS) sales

Solution consulting

Solution selling

Value selling

MEDDPICC sales qualification

Close plans

Joint engagement plans

Salesforce

Clari

Sales Navigator

ZoomInfo

CX Platform sales

Contact Center solutions sales

Virtual Agent sales

Workforce Engagement solutions sales

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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