[Remote] Account Executive - Enterprise (CX) at FreshBooks

Boston, Massachusetts, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

7+ years in enterprise sales with a proven ability to close large, complex deals and drive value for global organizations
Deep understanding of customer support/customer experience organizations, landscapes, and ecosystems
Demonstrated ability to sell customer support software to multiple personas across technical and business audiences
Proven success delivering CX transformation solutions that enhance customer experience and operational efficiency
Experience in managing custom solution sales processes
Strategic thinking, strong organizational skills, and the ability to influence at the highest levels
Traits: strategic, influential, and organized, with a relentless focus on creating long-term value for clients
Mindset: visionary approach to sales with a passion for enabling enterprise organizations to enhance and grow their customer experience

Responsibilities

Lead enterprise CX engagements and collaborate with internal teams to design and deliver highly customized solutions aligned with enterprise priorities
Navigate complex organizational structures to manage influential stakeholder relationships and secure buy-in from decision-makers
Use creative solution selling to craft tailored CX workforce transformation proposals that deliver measurable value
Manage account relationships with CX personas for current customers and identify new growth opportunities
Build long-term, trusted strategic partnerships with C-suite executives and global stakeholders to deliver CX transformation strategies
Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals

Skills

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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