Abteilungsleiter Customer Centricity (all genders) at Zalando

The role is based at the new logistics center in Gießen, where you will help build the site from the start with the core team.

You will handle operational monitoring of workflow goals, lead the Customer Centricity team both professionally and disciplinarily, and ensure smooth processes through collaboration with other departments to meet customer order deadlines.

The work environment is characterized by a motivating team spirit based on appreciation, respect, and openness, where you live by the company's leadership guidelines and values.

Key skills include analytical abilities to interpret metrics and derive workflow actions, leadership for team management, and process optimization to ensure efficient order fulfillment within SLAs.

Even if you don't meet every requirement, apply if you have the right skills, as Zalando encourages diverse candidates and focuses on qualifications over personal details for a fair evaluation.