Manager, Customer Support
JobberSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- Basic PC skills (email, Excel, Word, PowerPoint)
- Phone response skills
- Communication skills, hospitality
Responsibilities
- Operation and management of repair reception call center for extended warranty program (external call center vendor), including KPI management and improvement, response quality management and improvement
- Handling escalations from repair reception call center, including secondary response to end-user inquiries regarding the system in general
- Building repair reception call center for new operations (call center vendor selection, evaluation, application, tool creation such as manuals, talk scripts, FAQs, etc.)
- Building and operation of web reception system (Touchpoint building and operation, selection of other system tools, etc.)
- Client-specific escalation response (including secondary response to end-user inquiries regarding the system in general)
- Collaboration with internal (related departments) and external (call center, clients) parties
Skills
Excel
Word
PowerPoint
Call Center Management
KPI Management
Escalation Handling
Vendor Management
Customer Communication
Telephone Etiquette
Data Analysis
Web System Operations
AIG
Global insurance provider for individuals and businesses
About AIG
AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.
New York City, New YorkHeadquarters
1919Year Founded
IPOCompany Stage
Cybersecurity, Financial ServicesIndustries
10,001+Employees
Benefits
Health, dental, & vision coverage
Flexible Spending Accounts (FSA)
401(k)
PTO
Commuter Expense Reimbursement Account
Risks
Sale of personal travel business may reduce AIG's market presence in travel insurance.
Expansion in Atlanta could pose financial risks if expected growth does not materialize.
Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.
Differentiation
AIG offers a wide range of insurance products globally, serving diverse client needs.
Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.
AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.
Upsides
AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.
InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.
Telematics and usage-based insurance allow AIG to offer personalized and flexible products.
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