テックマークジャパン株式会社　業務部　修理受付センタースタッフ at AIG

Sumida-ku, Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Basic PC skills (email, Excel, Word, PowerPoint)
Phone response skills
Communication skills, hospitality

Responsibilities

Operation and management of repair reception call center for extended warranty program (external call center vendor), including KPI management and improvement, response quality management and improvement
Handling escalations from repair reception call center, including secondary response to end-user inquiries regarding the system in general
Building repair reception call center for new operations (call center vendor selection, evaluation, application, tool creation such as manuals, talk scripts, FAQs, etc.)
Building and operation of web reception system (Touchpoint building and operation, selection of other system tools, etc.)
Client-specific escalation response (including secondary response to end-user inquiries regarding the system in general)
Collaboration with internal (related departments) and external (call center, clients) parties

Skills

Key technologies and capabilities for this role

ExcelWordPowerPointCall Center ManagementKPI ManagementEscalation HandlingVendor ManagementCustomer CommunicationTelephone EtiquetteData AnalysisWeb System Operations

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

The role requires team members to be primarily in the office to support in-person collaboration.

What are the must-have skills for this role?

Must-have skills include basic PC skills in email, Excel, Word, and PowerPoint, telephone response skills, and communication skills with hospitality.

What benefits does AIG offer?

AIG provides a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

What is the company culture like at AIG?

AIG fosters a culture of inclusion and belonging through learning, cultural awareness activities, and Employee Resource Groups, valuing in-person collaboration and celebrating diverse talents and backgrounds.

What experience makes a strong candidate for this position?

Strong candidates have must-have experience in call center management, along with preferred experience in call center setup, vendor management, and web reception system operations.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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