店舗運営責任者 at eBay

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Eコマース, 小売, ビューティー, ファッションIndustries

Requirements

小売業界での店舗責任者経験 3年以上
美容・コスメ・ファッション業界での販売経験
5名以上のスタッフマネジメント経験
売上目標管理・達成経験
四年制大学卒業以上

Responsibilities

日次・月次の店舗運営業務の統括
売上目標設定と達成に向けた施策立案・実行
顧客満足度向上のための店舗環境・サービス品質の管理
店舗レイアウト・VMD（ビジュアルマーチャンダイジング）の最適化
販売スタッフの採用・育成・評価
シフト管理・勤怠管理
商品知識・接客スキルの向上に向けた研修企画・実施
スタッフのモチベーション管理と定着率向上
売れ筋商品の分析と発注管理
商品陳列・ディスプレイの最適化
在庫回転率の改善とロス率削減
季節やトレンドに応じた商品ミックスの提案
VIP顧客・リピーター顧客への特別対応
顧客からの要望・クレーム対応
オンライン会員との連携による顧客データ活用と来店促進
イベント・キャンペーンの企画・実行
オンライン注文の店舗受取対応
店舗からオンラインへの送客施策
在庫情報のリアルタイム連携
ライブコマース等のオンライン施策への協力

Skills

Key technologies and capabilities for this role

店舗運営管理スタッフマネジメント売上目標管理VMD在庫管理顧客対応CRMオムニチャネルイベント企画韓国コスメ

Questions & Answers

Common questions about this position

What is the salary for this store operations manager position?

The salary is determined based on experience and ability.

Is this a remote position or where is it located?

The position is based in central Tokyo with 8 hours per day and a flex-time system.

What skills and experience are required for this role?

Required experience includes 3+ years as a store manager in retail, sales experience in beauty/cosmetics/fashion, and managing 5+ staff members, plus a bachelor's degree.

What are the benefits and work conditions?

This is a full-time permanent position with complete weekly 2 rest days, and annual bonus once per year linked to performance.

What makes a strong candidate for this position?

Candidates with new store launch experience, flagship/concept store work, VMD/merchandising skills, K-Beauty knowledge, and omni-channel/EC experience are preferred.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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