3rd Party Drop Shipment Representative at Ecolab

Budapest, Budapest, Hungary

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Chemicals, Supply Chain, ManufacturingIndustries

Requirements

PROCESS MANAGEMENT SKILLS: Understand, execute, teach and improve processes on an ongoing basis
SERVICE: Demonstrate actions indicating an understanding of the importance of servicing both internal and external customers. Respond to customers in a timely manner
QUALITY: Demonstrate the ability to perform work correctly the first time. Take pride in the creation of accurate work. Look for ways to improve the quality of work. Ability to work under pressure
WORK COMPLETION: Demonstrate the ability to balance speed and quality in the performance of work. Completes tasks ahead of schedule. Looks for ways to accomplish routine work more quickly
COMMUNICATION SKILLS: Strong communication, negotiation skills. Demonstrate the ability to voice disagreement without creating conflict
INITIATIVE: Seek involvement in new projects. Contribute ideas for performance improvement and efficiency gain
OPENNESS TO CHANGE: Willingly accept change; look for new ways to accomplish old tasks. View role as one that is continuously changing
PLANNING AND ORGANIZATION: Demonstrate the ability to prioritize workload and complete responsibilities on time
LANGUAGE: English is required, plus any other European language (German or French preferred)
Work independently with little supervisory guidance to ensure accuracy and customer satisfaction
Handle numerous orders at a time, set priorities and follow through on multiple situations to maximize customer satisfaction and retention

Responsibilities

Ensure confirmation is received from all vendors for 3rd party orders
Chase the vendor in case of missing delivery date confirmation, 2 days after sending the PO; if there is still no confirmation, issues need to be escalated to the procurement team
Chase proof of delivery where necessary to ensure prompt invoicing once the goods have been delivered
Chase the vendor in case of missing proof of delivery 2 days after the delivery was due; if there is still no confirmation, cases need to be escalated to the procurement team
Manage and communicate any order changes to internal and external customers
Provide late order communication
Act as a single point of contact for all European vendors
Work together with Procurement to ensure best delivery solutions
Take part in printing labels to suppliers that ship PFR products to customers
Demonstrate knowledge of complex scenarios related to the order-to-cash process
Establish a mutually beneficial, friendly but professional relationship with both internal and external customers
Proactively suggest process improvements that not only enhance the customer relationships but also improve efficiency for both the customer and Nalco

Skills

Key technologies and capabilities for this role

Order ManagementVendor CoordinationProcurementCustomer CommunicationProcess ManagementEscalation HandlingProof of DeliveryOrder-to-CashPriority ManagementProcess Improvement

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the key skills required for the 3rd Party Drop Shipment Representative role?

Key skills include process management skills to understand, execute, teach and improve processes; strong communication and negotiation skills; service orientation to respond timely to internal and external customers; quality focus to perform accurate work; and initiative to suggest improvements.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the team culture look like at Ecolab for this role?

The team focuses on continuous, effective performance to meet or exceed service level commitments, emphasizes building mutually beneficial relationships with internal and external customers, and values proactive process improvements and working independently with little supervision.

What makes a strong candidate for this 3rd Party Drop Shipment Representative position?

Strong candidates demonstrate process management, strong communication and negotiation skills, ability to work under pressure, initiative for improvements, openness to change, and the capacity to handle multiple orders while prioritizing for customer satisfaction.