3PL Fulfillment Operations Manager at Quince

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, E-commerce, Supply Chain, LogisticsIndustries

Requirements

(Implied: Experience in 3PL operations, warehouse/fulfillment management, and onsite oversight in Chicago)
(Implied: Strong analytical skills for tracking and enforcing SLAs)
(Implied: Hands-on operational execution capabilities)
(Implied: Ability to partner with internal teams (inventory, sourcing, technology) and external providers)
(Implied: Knowledge of logistics, inventory management, and continuous improvement)

Responsibilities

Oversee daily warehouse and fulfillment operations with domestic 3PL providers onsite in Chicago, ensuring timely and accurate order processing across all sales channels
Track, analyze, and enforce SLAs for order fulfillment, shipping accuracy, and on-time delivery performance
Optimize outbound operations—including picking, packing, carrier selection, and shipping speed—to improve efficiency and reduce costs
Coordinate inbound logistics with suppliers, carriers, and 3PLs to ensure smooth freight flow, minimize delays, and maintain inventory accuracy
Partner with internal inventory teams to manage stock levels, prevent stockouts, and ensure accurate transfers between facilities
Identify and resolve fulfillment issues such as delayed shipments, mispicks, or damaged goods, escalating to partners or carriers as needed
Implement best practices and continuous improvement initiatives to enhance fulfillment speed, quality, and cost efficiency

Skills

Key technologies and capabilities for this role

3PLFulfillment OperationsSupply Chain ManagementLogisticsOperations ManagementInventory ManagementWarehouse OperationsOrder FulfillmentDTC RetailAIAnalyticsAutomation

Questions & Answers

Common questions about this position

What is the location for the 3PL Operations Manager role?

The role is based in Chicago.

What are the main responsibilities of the 3PL Operations Manager?

You will oversee the day-to-day performance of third-party logistics (3PL) providers, ensuring timely, accurate, and cost-effective fulfillment across all channels, while partnering with internal teams and external providers.

What is Quince's company culture like?

Quince fosters a high-performing team environment focused on redefining quality, value, and sustainability in retail, with core values including Customer First, High Quality, Essential Design, Always a Better Deal, and Social & Environmental Responsibility.

What salary or compensation does the role offer?

This information is not specified in the job description.

What kind of candidate excels in this 3PL Operations Manager role?

A strong candidate is hands-on, combines analytical rigor with tactical execution, and is committed to operational excellence, meeting SLAs, and continuous improvement to support rapid scaling.

Quince

Direct-to-consumer e-commerce for fashion and home essentials

About Quince

Quince offers high-quality fashion and lifestyle products through its online retail platform. The company sources its products directly from manufacturers worldwide, which allows it to provide premium items at lower prices compared to traditional retail stores. Quince's product range includes clothing like dresses and blouses, as well as home essentials such as bed sheets. This direct-to-consumer model appeals to a diverse customer base, from those seeking stylish clothing to those in need of quality home goods. Quince differentiates itself from competitors by eliminating middlemen, ensuring affordability without compromising on quality. The company's goal is to make luxury accessible to everyone while fostering a community of satisfied customers who share their experiences on social media.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$74.9MTotal Funding

SERIES_BCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Performance Bonus

Flexible Work Hours

Remote Work Options

Risks

Increased competition from brands like Italic and Everlane may dilute Quince's market share.

Challenges in maintaining product quality as Quince scales could impact customer satisfaction.

Geopolitical tensions may disrupt Quince's global sourcing and manufacturing partnerships.

Differentiation

Quince's M2C model cuts out middlemen, offering luxury at lower prices.

The company partners with over 50 top manufacturers globally for diverse product offerings.

Quince's focus on sustainability and ethical sourcing appeals to eco-conscious consumers.

Upsides

Quince's strong social media presence boosts brand visibility and customer engagement.

The global e-commerce market expansion offers Quince opportunities to reach new customers.

Rising demand for sustainable fashion aligns with Quince's responsible sourcing practices.

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