Remote Jobs at Polly

Candidates must have 7+ years of program/project management experience in the SaaS industry, with a proven track record of leading complex, enterprise-level implementations. A strong understanding of SaaS architectures and implementation methodologies is required, along with proficiency in project management tools like Jira, Asana, or MS Project. Experience in the mortgage or financial services industry is highly desirable, and PMP certification or demonstrated success delivering complex, transf…

The ideal candidate possesses strong Python proficiency in a production environment, with experience in cloud platforms like AWS (Glue, Redshift, S3). They should have hands-on experience with ETL/ELT pipelines for batch and real-time data, familiarity with big data tools such as Spark or Hive, and working knowledge of Terraform, Kubernetes, and CI/CD. Excellent communication and collaboration skills are essential, along with experience in orchestration tools like Prefect or Airflow, exposure to…

Candidates must possess over 5 years of experience in software implementation and consulting, with a proven track record of managing complex projects and multi-stakeholder rollouts. Expertise in mortgage software/system implementations, technical systems, and configuration is essential, along with admin-level experience in Encompass or similar LOS systems. Experience mapping data between an LOS and third-party systems, understanding data fields for pricing, and troubleshooting data discrepancies…

Candidates should have 5-7 years of hands-on experience administering CRM and GTM systems, with strong Salesforce expertise preferred. A working knowledge of GTM processes across the full revenue funnel (Marketing → Sales → Customer Success) is required, along with experience with marketing automation (HubSpot, Marketo, or Pardot) and sales engagement tools (Outreach, Salesloft, or similar). Familiarity with integrations, APIs, and workflow automation within a multi-system GTM stack, strong data…

Candidates must have 5+ years of experience leading software implementations and managing enterprise or high-complexity customers. Expertise with project management tools like Google Workspace, Jira, or Confluence is required, along with experience in mortgage software/system implementations. Familiarity with technical systems and configuration, a passion for customer success, and excellent communication skills are essential. Specific experience configuring a mortgage Product & Pricing Engine (P…

- 5+ years of underwriting experience - Technically oriented – willing to learn new systems quickly and savvy in tools like Excel - High level of attention to detail and accuracy - Passionate about customer support and about the role it plays in making a customer-centric team successful - Ability to communicate technical problems in an elegant and tactful way - Strong communication and writing ability - Empathy, diplomacy, tact, and poise under pressure when working through customer issues - An …

- 8+ years of a mix of customer, operations, and capital markets experience - 5+ years of relevant capital markets or mortgage experience - 3+ years leading investor operations or adjacent teams - Excellent relationship management, team leadership and development, project management, and communication skills - Demonstrated ability to lead, collaborate and work effectively across internal teams in a highly action-oriented and collaborative organization - Strong technical skillset; experience with…

- 6+ years of technical recruiting experience - 5+ years of experience hiring technical talent and 2+ years hiring senior talent - Managed full cycle recruiting in the past - Experience in SaaS recruiting - Experience working with ATS tools like Lever - Understand SaaS business models and how roles contribute to growth and retention - Experience partnering directly with hiring managers, execs, and People teams to shape role definitions and hiring strategy - "Do whatever it takes" attitude with e…

- 10+ years of experience in Customer Implementations, with at least 5 years in a leadership role and 4+ years in B2B SaaS - Technical Acumen: Experience working with complex, highly technical products with the ability to translate customer needs to realized value. Must have adjacent experience working with 100% wallet share system (system of record) - Scaling Experience: Proven track record in a key customer-implementation role during major scale-up phases (e.g., ARR growth from ~$10M → $50M+ →…

- 3+ years of Technical Writing experience - Experience documenting and communicating complex workflows or processes in a clear and structured way - Strong analytical and organizational skills, with attention to detail - Ability to work in a fast-paced environment with evolving priorities - Excellent written and verbal communication skills

- 3+ years of corporate trainer experience - Strong experience as a corporate or client trainer, ideally in SaaS or fintech - Deep domain expertise in mortgage, LOS, PPE, or closely related industry products - Exceptional communication skills, both written and verbal, with the ability to translate complex technical or industry concepts for diverse audiences - Experience designing and delivering client-focused, high-touch training programs - Strong analytical and problem-solving skills to adapt t…

- 5+ years in a customer success or adjacent roles (support, account management, project management, etc.) - Excellent customer relationship management, team leadership and development, project management, and communication skills - Demonstrated ability to collaborate and work effectively across internal teams in a highly action-oriented and collaborative organization - Strong technical skillset; experience with a high-growth firm - History of establishing best practices - Passion for customers …

- 4+ years of experience in Customer Support, Technical Support, or Client Services—preferably within a SaaS or FinTech environment - Technical aptitude with the ability to quickly learn and navigate tools like Google Workspace, Slack, Freshdesk, Salesforce Service Cloud, or JIRA - Strong written and verbal communication skills—you can explain technical issues clearly and tactfully to non-technical audiences - Empathy, diplomacy, and composure under pressure when working through challenging cust…

- 5+ years of experience selling enterprise SaaS (fintech or mortgage industry experience a plus) - Highly motivated, resilient, and tenacious passion for winning - Demonstrated ability to build a book of business and track record of consistent quota overachievement - Ability to provide thorough daily/weekly/monthly forecasting metrics and communicate them succinctly - Understanding (or strong desire to learn) of the mortgage capital markets industry and ability to become a Polly product knowled…

- 8+ years of experience in Account Management, Customer Success, or Revenue-focused roles within a SaaS or technology company, with proven success owning and growing complex customer portfolios - Commercial Acumen: Demonstrated success driving expansion, cross-sell, and strategic growth within existing customer accounts, in close partnership with Customer Success and Revenue Operations - Scaling Experience: Proven track record of leading account management or customer-facing teams through major…