Technical Writer at Polly

Dallas, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Fintech, Capital MarketsIndustries

Requirements

3+ years of Technical Writing experience
Experience documenting and communicating complex workflows or processes in a clear and structured way
Strong analytical and organizational skills, with attention to detail
Ability to work in a fast-paced environment with evolving priorities
Excellent written and verbal communication skills

Responsibilities

Gather, analyze, and organize process documentation and process flows across internal systems and Polly
Translate complex workflows into clear, actionable, and user-friendly documentation for both internal teams and external audiences
Maintain up-to-date documentation on a regular basis, aligned with two-week sprint cycles
Collaborate with product, engineering, and operations teams to ensure accuracy and usability of documentation
Continuously improve documentation standards, templates, and processes to enhance clarity and efficiency

Skills

Key technologies and capabilities for this role

Technical WritingProcess DocumentationWorkflow AnalysisDocumentation MaintenanceAgile EnvironmentsSprint CyclesSaaSFintech

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this role?

Polly offers a hybrid workplace model where employees work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs.

What experience is required for this Technical Writer position?

You need 3+ years of Technical Writing experience, along with skills in documenting complex workflows, strong analytical and organizational abilities, and excellent written and verbal communication.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Polly?

Polly has a high bar of talent with collaborative, smart, and fun people, emphasizing individual impact, growth, and a disruptive mission in a hyper-growth SaaS environment.

What makes a strong candidate for this Technical Writer role?

Strong candidates have 3+ years of technical writing experience, passion for high-quality documentation, experience in SaaS or fintech, and comfort in agile environments with sprint cycles.

Polly

Cloud-based platform for mortgage operations

About Polly

Polly.io offers a platform designed to improve the mortgage industry by making operations more efficient for lenders. The platform is cloud-based, which means it uses internet technology to provide secure and scalable services. This allows lenders to access advanced tools for data analysis and machine learning, helping them to price loans and manage loan locks more accurately and quickly than traditional methods. Polly.io also features a Loan Trading Exchange that connects buyers and sellers of mortgage loans, making the process more transparent and efficient. By providing real-time analytics and market insights, Polly.io helps lenders make better decisions. The goal of Polly.io is to empower lenders of all sizes to enhance their productivity and profitability through its comprehensive suite of tools.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$74.9MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Professional growth & upward mobility

Competitive salaries

100% paid medical/vision/dental/disability/life insurance

Unlimited PTO

Remote environment

Risks

Increased competition from similar fintech solutions could erode Polly's market share.

Continuous technological advancements may require costly updates to Polly's platform.

Economic downturns could negatively impact demand for Polly's mortgage services.

Differentiation

Polly offers the industry's first cloud-native, commercially scalable Product and Pricing Engine.

The platform integrates advanced data science and machine learning for superior mortgage pricing accuracy.

Polly's Loan Trading Exchange enhances transparency and efficiency in the mortgage loan sale cycle.

Upsides

Polly's cloud-based platform aligns with the industry's digital transformation trend.

The integration with nCino enhances loan officer mobility and engagement opportunities.

Polly's Lender Intelligence tool provides valuable market insights for data-driven decisions.

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