Xfinity Retail Service Associate (Bartlett, TN) at Comcast

Bartlett, Tennessee, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, RetailIndustries

Requirements

Strong understanding and enthusiasm for technology, especially company products and services
Ability to carry and lift up to 25 pound boxes
Ability to stand and move about the store constantly
Regular, consistent and punctual attendance
Ability to work nights and weekends, variable schedule(s) and overtime as necessary
Understand Operating Principles and apply them to job performance
Skills: Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization

Responsibilities

Support the store team to deliver a best in class customer experience
Be a go-to resource for the store team in the front and back of the store
Scan the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning; report exceptions to leadership
Greet customers during busiest moments, connect them to a sales consultant timely, and demonstrate company technology to new customers
Check and inspect the back of the store for clean, secure and appropriately placed inventory; assist with receiving and stocking inventory to standards
Assist leadership with weekly cycle count process and identify improvements to the store count process
Know current processes and procedures and suggest improvements that enhance customer and/or store experience
Adjust and adapt to store management priorities and direction, demonstrating professionalism and integrity
Own the customer experience, putting customers first with seamless digital options
Be an enthusiastic learner, user and advocate of company technology, products and services
Win as a team by collaborating and being open to new ideas
Participate in the Net Promoter System through huddles, call backs and feedback
Drive results and growth; respect and promote inclusion & diversity
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesInventory ManagementStore OperationsTechnology ProductsTeam Support

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

Where is this job located and is it remote?

The job is located in Bartlett, TN, and requires working in the store, including standing and moving about constantly.

What skills or abilities are required for this role?

Candidates need a strong understanding and enthusiasm for technology, especially company products, the ability to lift up to 25 pounds, regular attendance, and flexibility for nights, weekends, and overtime.

What is the company culture like at Comcast?

The culture emphasizes passion for teamwork, innovation, putting customers first, operating principles, and creating seamless digital experiences.

What makes a strong candidate for this position?

Strong candidates demonstrate professionalism, integrity, enthusiasm for technology, adaptability to management priorities, and a customer-first mindset.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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