Xfinity Retail Service Associate at Comcast

Delray Beach, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Retail, MediaIndustries

Requirements

High School or Equivalent education
Generally 0-2 years related experience
Strong understanding and enthusiasm for technology, especially company products and services
Ability to carry and lift up to 25-pound boxes
Ability to stand and move about the store constantly
Regular, consistent, and punctual attendance
Ability to work nights and weekends, variable schedule(s), and overtime as necessary
Skills: Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization

Responsibilities

Provides strong understanding and enthusiasm for technology, especially company products and services, and supports the store team in the front and back of the store
Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, and reports exceptions to leadership
May greet customers and connect them to a sales consultant in a timely manner for sales opportunities; demonstrates company technology to new customers
Performs non-sales customer service transactions, including equipment returns and swaps, and customer pick-up for “buy-online-pick-up” in-store order fulfillment
Serves as an in-store expert for Xfinity Mobile support, providing post-sales support for device data transfers and phone number ports
Supports onboarding of Xfinity Mobile customers, including assisting with online account setup, data transfer, mobile device education, or account setup errors
Assists Store Leadership with Inventory and Merchandising: checks and inspects back of store for clean, secure, and appropriately placed inventory; assists with receiving and stocking inventory; conducts weekly cycle counts and looks for process improvements
Knows current processes and procedures and suggests improvements that enhance customer and/or store experience
Readily adjusts and adapts to store management priorities and direction, demonstrating professionalism and integrity
Other duties and responsibilities as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesInventory ManagementXfinity ProductsEquipment HandlingStore Operations

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

Is remote work available for this role?

This information is not specified in the job description.

What skills are required for the Xfinity Retail Service Associate role?

The role requires a strong understanding and enthusiasm for technology, especially company products and services, ability to maintain clean and organized store spaces, and knowledge of Xfinity Mobile support including device data transfers and account setups.

What is the company culture like at Comcast?

Comcast emphasizes passion for teamwork, innovation in media and technology, and delivering best-in-class customer experiences through remarkable people.

What makes a strong candidate for this position?

Strong candidates demonstrate enthusiasm for technology and Xfinity products, adaptability to store priorities, attention to inventory and cleanliness, and a customer-focused mindset with skills in mobile support and service transactions.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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