Workforce Manager

Nashville, Tennessee, United States

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$60,000 – $80,000Compensation

Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Human Resources, Operations, Customer ServiceIndustries

Requirements

Candidates should possess a Bachelor's degree in Human Resources, Business Administration, or a related field, and have at least 7 years of experience in workforce planning, with a strong preference for experience in a high-volume call center or customer service environment. Demonstrated expertise in workforce management systems, particularly Kronos (UKG), is essential, along with analytical and problem-solving skills.

Responsibilities

The Workforce Planning Manager will be responsible for ensuring optimal staffing levels, managing real-time operations, and supporting strategic workforce planning by analyzing forecast data, calculating headcount needs, and recommending adjustments. They will also calculate UPLH productivity targets, collaborate with leadership and stakeholders, serve as the site contact for staffing-impacting issues, develop and modify Kronos queries, oversee shift bids, manage special projects, lead contractor-to-Asurion conversion processes, and provide monthly KPIs and production volume reports to finance. Additionally, the role involves facilitating monthly planning forecast meetings, coordinating worker reassignments, and delivering daily headcount order status updates to operations leadership.

Skills

Kronos (UKG)

Workforce Planning

Headcount Management

UPLH Productivity

Data Analysis

Forecasting

Shift Bidding

Kronos Queries

KPI Reporting

Stakeholder Collaboration

Allurion

Non-surgical weight loss balloon solutions

About Allurion

Allurion focuses on managing obesity through its unique weight loss solution. The Allurion Balloon is a non-surgical weight loss balloon that can be placed and removed without the need for surgery, endoscopy, or anesthesia. This product is part of the Allurion Program, which includes digital tools like the Allurion Mobile App, Allurion Insights for clinicians, and connected devices such as a scale and health tracker. This combination allows patients and healthcare providers to effectively monitor and manage weight loss. Allurion differentiates itself from competitors by offering a comprehensive program that integrates both the balloon and digital health tools, providing ongoing support for users. The company's goal is to help individuals struggling with obesity achieve sustainable weight loss in a safe and effective manner.

Natick, MassachusettsHeadquarters

2009Year Founded

$112.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Paid Vacation

Remote Work Options

Phone/Internet Stipend

Professional Development Budget

Risks

Allurion Balloon lacks U.S. approval, limiting market expansion and revenue potential.

Reliance on digital tools faces competition from evolving technology and digital health solutions.

Debt financing reliance poses risks if revenue growth doesn't meet expectations.

Differentiation

Allurion Balloon offers non-surgical weight loss without endoscopy or anesthesia.

Comprehensive digital tools support weight loss, enhancing patient and provider engagement.

Global market reach with innovative, non-invasive obesity management solutions.

Upsides

$48M financing reduces interest expenses, extends debt maturity, and boosts financial stability.

Launch of Virtual Care Suite in the U.S. strengthens market presence and support.

Experienced executives like Keith Johns enhance leadership and international strategies.

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