Workforce Manager
ArineSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Home Services, BiotechnologyIndustries
Requirements
Candidates must have at least 2 years of experience in workforce management, real-time analysis, or a related operations support role. Strong analytical and problem-solving skills are required, along with proficiency in workforce management systems, reporting tools, and spreadsheets. Excellent communication, attention to detail, organizational skills, proven reliability, and a proactive mindset are also essential.
Responsibilities
The Real-Time Analyst will monitor real-time queues and performance across multiple channels to ensure service levels are met. They will identify risks and trends, take proactive action to mitigate impact, and partner with operations leaders to recommend staffing adjustments. The role involves providing timely reporting and insights, escalating urgent issues, and contributing to process enhancements in real-time management.
Skills
Workforce Management
Real-time monitoring
Performance analysis
Intraday operations
Risk identification
Trend analysis
Anomalies detection
Proactive action
Schedule adjustments
Staffing adjustments
Reporting
Stakeholder communication
Issue escalation
Service level management
Thumbtack
Online marketplace connecting consumers with local professionals
About Thumbtack
Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.
San Francisco, CaliforniaHeadquarters
2008Year Founded
$680.3MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees
Benefits
Remote Work Options
Paid Holidays
Phone/Internet Stipend
Mental Health Support
Risks
Increased competition from OfferUp could dilute Thumbtack's market share.
Dependency on RentRedi partnership may risk customer acquisition dynamics.
Reliance on external funding could be risky if market conditions change.
Differentiation
Thumbtack connects users with 300,000 local service businesses across the U.S.
The platform offers personalized guidance and cost estimates for various home services.
Thumbtack charges professionals for leads, ensuring a straightforward revenue model.
Upsides
Partnership with OfferUp expands market reach and customer base.
$75 million financing boosts technology investment and service expansion.
Experienced leaders enhance legal and user research capabilities, improving trust and experience.
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