Workforce Management Forecaster at General Motors

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Automotive, Customer ServiceIndustries

Requirements

Bachelor’s degree or equivalent experience (preferred major in statistics, mathematics, accounting, business administration or economics)
Three years of contact center experience in resource planning, forecasting, or reporting
Three years of experience creating models and using advanced features in Excel
Working knowledge of IEX
Basic statistics and/or accounting skills
Knowledge and ability to effectively use computer software as it pertains to job responsibilities
Experience with handling large data sets
Fluency in English
Demonstrated leadership capability
Excellent oral and written communication skills (clarity, confidence, consideration of others)
Willingness to work hybrid on night shift

Responsibilities

Forecast interval, daily, weekly and monthly contact volumes, handle times, staff requirements and other production metrics by group and report on actual vs. forecasted volumes
Create, modify, and maintain forecast models that accurately predict Services Center impacts given changes in operating assumptions
Collaborate with Operations on impact analysis for proposed Services Center changes
Collaborate with the suppliers of data to the forecast models to understand/improve the accuracy of the data provided
Collaborate with operations on initiatives to improve service and efficiencies
Identify opportunities to increase flexibility within and between sites
Perform various analyses, formulate conclusions, and present conclusions to management
Actively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools, and process improvement opportunities
Determine Services Center allocation plans through capacity planning

Skills

Workforce Management

Forecasting

Volume Analysis

Capacity Planning

Staffing

Scheduling

Statistical Modeling

Data Analysis

Excel

SQL

Operations Analysis

Impact Analysis

Process Improvement

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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