Workflow Coordinator, Sr at Williams

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

LegalIndustries

Requirements

High school diploma or equivalent
Minimum 5 years office services experience, preferably in legal, banking, or large corporate environment
Experience in professional office environment, ideally in hospitality, reception, or concierge service
Skilled in use of phone and email
Familiar with general front office procedures
Proven customer service skills
Good written and verbal communication skills, including professional telephone and email etiquette
Attention to detail with good organizational skills
Ability to meet deadlines and complete projects timely
Ability to handle sensitive/confidential documents and information
Ability to make independent decisions conforming to business needs and policy
Good problem-solving skills, knowing when to escalate
Ability to work well in a team environment and interact with diverse backgrounds
Ability to work in a fast-paced environment
Self-motivated with positive can-do attitude
Able to lift up to 50 lbs. on a regular basis

Responsibilities

Utilize appropriate logs for all office services work (*essential)
Ensure job tickets are properly filled out before beginning work (*essential)
Perform work in office services, including reprographics, mail, and intake functions according to procedures (*essential)
Communicate with supervisor or client on job or deadline issues (*essential)
Meet contracted deadlines for accepting, completing, and delivering all work (*essential)
Troubleshoot basic equipment problems (*essential)
Prioritize workflow and delegate tasks for seamless operations
Perform Quality Assurance on own work and work of others
Load machines with various paper, toner, supplies
Answer telephone, emails, and place service calls when needed
Interact with clients in person, over the phone, or electronically
Adhere to Williams Lea policies and client site policies
Use equipment and supplies in a cost-efficient manner

Skills

Key technologies and capabilities for this role

ReprographicsMail HandlingIntake FunctionsJob TicketingQuality AssuranceWorkflow PrioritizationTask DelegationEquipment TroubleshootingClient Communication

Questions & Answers

Common questions about this position

What is the pay for the Senior Workflow Coordinator position?

The pay is $26.00 per hour.

What benefits are offered for this role?

Benefits include Medical, Dental, Vision, 401k, PTO, Life Insurance, Prescription Drug Plan, Flexible Spending Account, Domestic Partner Benefits, and Commuter Benefits.

Is this a remote position or does it require onsite work?

This is a full-time onsite position in the New York City office, working Monday to Friday from 9:00 am to 6:00 pm, and is not a remote or work from home position.

What skills and experience are required for this role?

Candidates need a minimum of 5 years of office services experience preferably in legal, banking, or large corporate environments, proven customer service skills, good written and verbal communication, attention to detail, organizational skills, and ability to handle confidential information.

What makes a strong candidate for the Senior Workflow Coordinator role?

Ideal candidates have experience in hospitality, reception, or concierge services, plus office services in professional environments like law firms, with skills in customer service, communication, organization, and the ability to prioritize workflow and meet deadlines.