Workers Compensation Manager at Dollar Tree

Chesapeake, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Bachelor’s Degree
7+ years of multi-state workers' compensation (complex, litigated cases) experience with insurance carrier, third-party administrator, corporate, or insurance broker role in similar operating environment
Strong analytical skills related to investigations, claims strategies, and claims reviews
Excellent written and verbal communication skills; ability to handle difficult situations
Knowledge of medical terminology, medical treatment protocols, and legal proceedings
Intermediate technology skills related to Excel, queries, and insurance company risk management information system
Ability to work in fast-paced team environment, handling multiple tasks and meeting deadlines

Responsibilities

Lead and supervise a team of internal workers' compensation claims analysts, ensuring consistent best practices and high performance
Oversee and strategically manage Third-Party Administrator (TPA) handled workers' compensation claims, driving initiatives to significantly reduce claim costs and improve overall outcomes
Grant authorization to the TPA for reserve adjustments and settlement authority, ensuring adherence to financial guidelines and optimal resolution strategies
Provide expert recommendations to the Director and VP regarding reserve adjustments and settlement strategies for complex, high-exposure claims, leveraging in-depth analysis and industry knowledge
Coordinate with Human Resources, Operations, and Legal departments to enhance claims outcomes, streamline processes, and facilitate effective communication
Champion injured associate support, collaborating with HR, Operations, and Legal to ensure comprehensive care and successful return-to-work programs
Act as a primary point of contact for field inquiries, providing timely and accurate information regarding associate status, temporary total disability (TTD) payments, HR status, and return-to-work progress
Lead and facilitate regular claims reviews with the TPA and conduct impactful roundtable discussions with Human Resources and Operations for stores and distribution centers to align strategies and determine crucial next steps
Collaborate closely with the Return-to-Work team and adjusters on policy adherence and associate status updates to ensure consistent application and support
Partner effectively with field management to implement and manage work accommodations, fostering a supportive environment for injured associates
Develop and execute robust claim resolution strategies for litigated matters, working in close collaboration with outside counsel to achieve favorable outcomes
Manage the discovery process for litigated workers' compensation claims, internally locating and producing accurate and timely responses to legal requests
Direct and approve assignments to outside counsel, ensuring appropriate legal representation and cost-effectiveness
Furnish comprehensive information to the TPA, including associate job functions, contact details, work status, and relevant records, to facilitate efficient claim processing
Gather and maintain accurate OSHA logs for monopolistic states, ensuring regulatory compliance

Skills

Workers Compensation

Claims Management

TPA Management

Reserve Adjustments

Settlement Negotiation

Return-to-Work Programs

Team Leadership

Cost Reduction

HR Coordination

Risk Analysis

Dollar Tree

Value retailer offering low-cost everyday items

About Dollar Tree

Dollar Tree operates over 8,000 stores and 25 distribution centers, providing a variety of products such as party supplies, home décor, health and beauty items, seasonal goods, and food at low prices. The company sources its merchandise globally, allowing it to offer high-value items that appeal to customers looking for affordable everyday and holiday essentials. Unlike many retailers, Dollar Tree maintains a strict pricing model where most items are priced at one dollar, which helps attract a diverse customer base. The company's goal is to adapt to market changes while ensuring customer satisfaction through a dedicated workforce and creative strategies.

Chesapeake, VirginiaHeadquarters

1986Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Dollarama could impact Dollar Tree's market share.

The multi-price strategy might alienate traditional Dollar Tree customers.

Economic pressures could reduce demand for non-essential product lines.

Differentiation

Dollar Tree offers a wide range of products at extreme value prices.

The company sources merchandise globally to provide high-value items at low costs.

Dollar Tree operates over 8,000 stores across the U.S. and Canada.

Upsides

Expansion of private label brands can increase profit margins and customer loyalty.

Enhancing e-commerce capabilities can capture a larger share of the online retail market.

Partnerships with local suppliers can reduce supply chain disruptions.

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