Work Scheduling Associate at American Electric Power

Corpus Christi, Texas, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Utilities, EnergyIndustries

Requirements

High school diploma or GED (required for both SP20-002 and SP20-003)
For SP20-002: 9 months of post-high school experience in utilizing administrative procedures and office equipment
For SP20-003: 3 years of post-high school experience in utilizing administrative procedures and office equipment or equivalent (normally obtained by progression through Work Scheduling Rep Assoc classification)
Organizational and analytic/problem-solving skills
Prioritization skills
Customer focus and teamwork
Strong verbal and written communication skills
Demonstrated proficiency with computers and computer programs (SP20-003)
Must be available for overtime when needed (both levels); call-out overtime and shift work as required (SP20-003)
Occasional travel may be required (both levels); travel expected 10-25% of the time (SP20-003)
Must reside within 25 miles of onsite work location (SP20-003)

Responsibilities

Perform duties in the work scheduling process, including assigning jobs to line servicer personnel using management system applications
Develop schedules for line servicer and technician appointments
Communicate with customers and direct inquiries
Support adherence to standard work scheduling policies and procedures
Assist with outage management as needed
Provide administrative support as needed

Skills

Key technologies and capabilities for this role

Work SchedulingAdministrative ProceduresOffice EquipmentOrganizational SkillsProblem SolvingPrioritizationCustomer ServiceTeamworkVerbal CommunicationWritten CommunicationOutage Management

Questions & Answers

Common questions about this position

What is the salary range for this position?

The base salary range is $38,110 - $47,635 for SP20-002 and $44,708 - $55,885 for SP20-003.

What benefits does AEP offer?

In addition to base salary, AEP offers competitive Total Rewards including discretionary short-/long-term incentives, 401(k), pension, health insurance, vacation, educational assistance, etc.

Is this a remote position, or is there a location requirement?

Candidates must reside within 25 miles of the onsite work location for the SP20-003 role.

What skills and experience are required for this role?

A high school diploma or GED is required, along with 9 months (SP20-002) or 3 years (SP20-003) of post-high school experience in administrative procedures and office equipment. Key skills include organizational and analytic/problem solving skills, prioritization skills, customer focus, teamwork, and strong verbal and written communication skills.

What is the company culture like at AEP?

AEP is a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions, guided by a mission to put the customer first by listening, responding, and continuously improving.