Windows Systems Administrator at Global Payments

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Financial Services, TechnologyIndustries

Requirements

Experience designing, implementing, and maintaining Windows systems, including approved vendor hardware and software
Knowledge of Windows Operating Systems installation, documentation, and configuration
Familiarity with Operational Acceptance Testing, Service Integration, scalability, capacity, resiliency, and reliability
Ability to review designs and configure hardware, peripherals, services, settings, directories, storage, etc
Experience designing and implementing multi-site Windows Active Directory infrastructure
Proficiency in system monitoring to ensure SLA compliance, including thresholds and alerts
Skills in reacting to events, escalation procedures, and providing statistical reports
Capability to act as 2nd line technical support and participate in deployment changes via change control processes
Expertise in monitoring system logs, troubleshooting, issue resolution, and using Service Manager applications
Availability for 24/7 on-call support
Knowledge of intermediate system maintenance, including patch management, firmware management, and OS upgrades
Understanding of providing out-of-hours support for changes and maintenance
Familiarity with investigating security breaches, security monitoring, system access reviews, PCI standards, and industry best practices
Experience reviewing and maintaining disaster recovery systems, including testing
Ability to interact with client service representatives, team members, and provide technical support and documentation

Responsibilities

Install, document, and configure Windows Operating Systems
Assist in Operational Acceptance Testing and evaluations as part of Service Integration
Assist team members in maintenance functions
Review basic designs and configure hardware, peripherals, services, settings, directories, storage, etc
Design and implement multi-site Windows Active Directory infrastructure
Monitor systems to ensure availability per SLAs and maintain monitoring systems
React and respond to events per escalation procedures
Provide statistical information for datacentre management updates
Act as 2nd line technical support
Participate in deployment changes per change control process and manage change tickets
Monitor and review system logs, detect/troubleshoot problems, escalate issues, and support resolution using Service Manager
Provide feedback and updates to Incident resolution teams
Provide 24/7 on-call support
Conduct intermediate system maintenance (patch management, firmware, OS upgrades)
Provide out-of-hours support for pre-arranged changes and maintenance
Assist in investigating security breaches and inspecting issues per Information Security guidelines
Review system access per security practices and maintain systems for PCI and industry standards
Review availability of disaster recovery systems, maintain code/configuration/documentation, and perform regular DR testing
Interact with client service representatives and team members, provide supporting documentation, attend status calls, and offer technical support
Participate in evaluation of supported or maintained systems

Skills

Key technologies and capabilities for this role

WindowsActive DirectorySystems AdministrationHardware ConfigurationOperating SystemsMonitoringSLAService IntegrationOperational Acceptance Testing

Questions & Answers

Common questions about this position

What are the main responsibilities of this Windows Systems Administrator role?

The role involves installing, documenting, and configuring Windows Operating Systems, monitoring systems for SLA compliance, providing 2nd line technical support, conducting system maintenance like patch management, and offering 24/7 on-call support.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Does the job require on-call or out-of-hours support?

Yes, the role provides on-call support within the 24/7 on-call structure and out-of-hours support for pre-arranged changes and maintenance events.

What kind of company culture or team environment can I expect at Global Payments?

The company has a dynamic team driven by passion for success, focused on delivering best-in-class payment technology, and emphasizes assisting team members in maintenance functions to become active participants.