Windows System Administrator II at Vail Systems

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

3-5 years of experience in a systems administration role
Experience with troubleshooting
Excellent verbal and written communication skills
Proficiency with Windows server set up, maintenance, and deployment
Knowledge of Windows system and components
Bachelor’s degree in Computer Science, IT, Information Systems, or related field (preferred)
Familiarity with patch management and security tools (preferred)
Familiarity with standard networking concepts (TCP/IP, Windows Networking, VPN, Firewalls) (preferred)
Knowledge of cloud access management solution Microsoft Entra ID (formerly Azure Active Directory) (preferred)
Experience with scripting tools (e.g. PowerShell, etc.) (preferred)
Strong information technology/systems background
Knowledge of troubleshooting, security patching, networking, end-point security, scripting, computer science, and datacenters
Self-motivated, dependable, and detail oriented

Responsibilities

Install, configure, and maintain Windows Server operating systems and related software
Troubleshoot and resolve system issues, including performance bottlenecks, system failures, and security vulnerabilities
Administer Active Directory, Group Policy, and other critical server roles and services
Troubleshoot and resolve issues submitted through Jira ticketing system
Attend and provide status updates in weekly meetings
Respond to all incoming emails and Jira submissions
Administer third-party software, such as O365, Sophos, Mimecast, and Veeam
Ensure timely installation of patches and updates to maintain system security and compliance standards, utilizing tools such as BigFix and WSUS
Administer Microsoft Entra ID (formerly Azure Active Directory)
Document and update wiki pages with solutions identified from ticket requests
After-hours deployments and maintenance as required
Monitor, maintain, and upgrade windows-based servers and applications on the network
Responsible for third party software and applications for internal communication
Troubleshooting issues that may occur with firewalls
Collaborate with other technical IT employees to accomplish project deliverables

Skills

Windows Server

Active Directory

Group Policy

Jira

O365

Sophos

Mimecast

Veeam

BigFix

WSUS

Microsoft Entra ID

PowerShell

Networking

Security Patching

Vail Systems

Telephony software services for customer care

About Vail Systems

Vail Systems provides telephony software services that help large companies improve their customer care. Their services include advanced call routing, caller authentication, conversational interactive voice response (IVR), and customer experience analytics. These services work by allowing businesses to manage calls and customer interactions more effectively, ensuring that customers receive the right support when they need it. Vail Systems stands out from competitors due to its combination of high security, reliable platform, and a wide range of customizable services. The company's goal is to enhance customer care solutions for businesses in various industries, ensuring they can meet the needs of their customers efficiently.

Deerfield, IllinoisHeadquarters

1991Year Founded

VENTURE_UNKNOWNCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees

Benefits

Health - When you work hard, it’s important to stay healthy. Our competitive benefits package includes medical, dental, and vision insurance options to keep you healthy and happy.

Financial/Savings - We pride ourselves with rewarding great work with great compensation. Plan ahead with our 401(k) Retirement Plan with company match. Take advantage of our pre-tax transit program to save money from parking to train tickets.

Work/Life Balance - With flexible work hours, open workspaces, casual office attire, and employee outings, it’s easy to work hard, play hard, and enjoy a balanced lifestyle.

Vacation - We believe that time away from the office is important, and key to employees’ satisfaction and productivity at work. With a generous accrual of vacation in addition to holidays, our team members can take off the time they need to come back revitalized.

Wellness - We encourage an active lifestyle by providing memberships to gyms near each of our office locations. We also host periodic wellness events and keep our office kitchens stocked with yummy, healthy snacks!

Have Some Fun! - We encourage employees to engage with each other outside of their teams. We sponsor runners in the JP Morgan Chase Corporate Challenge, the annual Vail Ringers softball team, and have a group training for the Chicago Triathalon, as well as host book clubs, hackathons and game nights.

Risks

Increased competition from tech giants like Amazon and Google in voice services.

Rapid AI advancements may outpace Vail Systems' current offerings.

Video conferencing demand may overshadow Vail's audio conferencing services.

Differentiation

Vail Systems offers a unique combination of enterprise-grade security and platform reliability.

The company provides a wide range of services, including advanced network routing and call control.

Vail Systems' FreeClimb API allows customers to build on voice and messaging solutions.

Upsides

Rising demand for cloud-based communication solutions aligns with Vail Systems' offerings.

Conversational AI and NLP technologies enhance Vail's IVR/IVA solutions.

Remote work trends boost demand for Vail's audio conferencing services.

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