Werkstudent (m/w/d) Hotline

Planegg, Bavaria, Germany

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Financial Services, E-commerceIndustries

Requirements

Candidates must be enrolled full-time students available for at least one semester, working 20 hours per week. Prior customer service experience, proficiency in MS Office, basic technical understanding, and native-level German language skills are essential. The ability to work independently and adapt to new topics is also required.

Responsibilities

The role involves being the first point of contact for customers via telephone, responding to inquiries competently and courteously. Responsibilities also include processing incoming emails and mail, providing support to both B2B and B2C clients, and ensuring prompt and reliable information delivery to customers.

Skills

Customer Service

MS Office

Technical Support

Communication

Problem-Solving

Teamwork

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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