Warehouse Operations (EM6942) at Samsung

Savannah, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Transportation, Supply ChainIndustries

Requirements

Bachelor’s Degree required +7 years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
Self-motivated and works well under pressure with minimal supervision
Highly organized with ability to manage multiple projects, while paying close attention to detail
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Strong customer orientation and strong negotiating skills
Demonstrate appropriate phone and email etiquette with internal and external customers; strong customer service, people skills
Experience with NAFTA/USMCA cross border transportation preferred
Bilingual in Korean/English or English/Spanish preferred
Warehouse and/or manufacturing knowledge preferred

Responsibilities

Serve as the point of contact for customer relations
Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
Provide excellent customer service in all aspects from booking to cargo delivery on time
Request for Quote with carriers and negotiate the spot rates
Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
Communicate daily with customers, carriers, and internal staff
Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed
Increase customer satisfaction and business share through regular contact
Monitor account issues and communicate/liaison with management to implement/drive solutions
Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes
Report as needed (Service failure report, claim/damage report, others)
Ensure the accuracy of data entry into Cello and other systems as needed
Monitor trends and report changes to management for action

Skills

Cargo Booking

Cargo Tracking

Freight Tracing

FTL

LTL

Air Freight

Rate Negotiation

Customer Service

SOP Compliance

Data Entry

Reporting

Cost Optimization

Samsung

Develops and sells consumer electronics and appliances

About Samsung

Samsung develops, manufactures, and sells a wide range of consumer electronics and home appliances, including smartphones, televisions, and semiconductors. Their products work by integrating advanced technology to provide users with high-quality performance and functionality. Samsung stands out from its competitors through its extensive product lineup and strong brand reputation, which is built on a commitment to quality and innovation. The company's goal is to meet the diverse needs of its clients, from individual consumers to large enterprises, by delivering reliable and cutting-edge technology solutions.

Suwon-si, South KoreaHeadquarters

1969Year Founded

$235.5MTotal Funding

IPOCompany Stage

Hardware, Enterprise Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Comprehensive healthcare: Medical, Dental, Vision, Employee assistance program, Telehealth services

Work life success: PTO, FlexTime, FlexPlace, FlexYourFriday

Financial wellness: Health savings account, Flexible spending acounts, 401(k), Student loan support, Tuition assistance

Family first: Pregnancy support, Adoption assistance program, Paid child caregiver leave, Milk stork, WINFertility

Incentives: Fitness reimbursement, Annual physical. Preventative screenings, Lifestyle management

Risks

Integration of Oxford Semantic Technologies may challenge alignment with existing technologies.

Increased investment in robotics could lead to over-reliance on a single sector.

Multiple funding involvements may stretch financial resources and impact core operations.

Differentiation

Samsung's acquisition of Oxford Semantic Technologies enhances AI capabilities in consumer electronics.

Investment in SynSense positions Samsung as a leader in neuromorphic computing solutions.

Increased stake in Rainbow Robotics signals a strategic move into robotics and automation.

Upsides

Samsung's focus on AI startups could lead to innovative consumer electronics features.

Investment in DreamBig Semiconductor boosts Samsung's competitiveness in the chip market.

Acquisition of Oxford Semantic Technologies strengthens AI and machine learning capabilities.

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