VP, Head of Analytics, Data Science & Pricing at Upwork

Palo Alto, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Freelance MarketplaceIndustries

Requirements

Proven success leading large-scale analytics, insights, data science, or pricing functions in a technology or marketplace organization
Deep understanding of applied economics, pricing, and marketplace dynamics, with a record of turning insights into measurable business outcomes
Demonstrated ability to connect analytics, research, and AI to strategy, influencing decisions that drive growth and customer impact
Expertise in experimental design, econometrics, and research methodologies for pricing, product, and customer optimization
Experience building and leading diverse, high-performing teams across analytics, insights, and research disciplines
Exceptional communication and storytelling skills—able to turn complex data and insights into clear narratives

Responsibilities

Define and execute an enterprise-wide analytics, insights, and pricing strategy aligned with Upwork’s mission, financial goals, and AI roadmap
Lead a central analytics organization that delivers applied insights across Product, Marketing, and AI
Elevate modeling and quantitative capabilities to drive predictive, causal, and economic insights
Strengthen and scale the existing pricing function through optimization, automation, and experimentation
Partner with Data Engineering and AI teams to modernize infrastructure, automate reporting, and democratize analytics
Oversee marketplace and customer analytics to understand trends in Human+AI collaboration and workforce transformation
Drive integration of new technologies and analytical methods to expand self-service capabilities and accelerate decision-making
Lead a team of economists to evolve marketplace models, pricing elasticity frameworks, and monetization strategies
Translate complex analytics into clear, actionable narratives for executives and external audiences
Foster a culture of curiosity, rigor, and insight-driven decision-making across the company

Skills

Data Science

Analytics

Pricing Strategy

Machine Learning

Customer Insights

Research

Economics

Data Products

Upwork

Online platform connecting freelancers and clients

About Upwork

Upwork connects freelancers with clients looking for various services in the gig economy, which focuses on short-term contracts instead of permanent jobs. The platform allows freelancers to create profiles that showcase their skills, while clients can post job listings for specific projects. Freelancers bid on these projects, and clients choose the best candidates based on proposals and reviews. Upwork earns revenue through service fees charged to freelancers based on their earnings, with a tiered structure that rewards long-term client relationships. The platform also offers premium memberships and additional services for enhanced visibility and access to job listings. Upwork provides tools for time tracking, invoicing, and project management, making it easier for both freelancers and clients to manage their work and payments. The goal of Upwork is to facilitate successful project completion by bridging the gap between freelancers and clients.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$143.8MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Employee Stock Purchase Plan

Risks

Increased competition from Fiverr and Toptal threatens Upwork's market share.

The new Fiverr-style Project Catalog may commoditize services, reducing freelancers' perceived value.

Strategic shifts under new management may not align with current client expectations.

Differentiation

Upwork connects freelancers with clients across diverse industries, enhancing global work opportunities.

The platform offers tools like time tracking and invoicing for efficient project management.

Upwork's tiered fee structure incentivizes long-term client relationships, differentiating it from competitors.

Upsides

Upwork's acquisition of Objective AI enhances its AI capabilities for better talent matching.

The introduction of Featured Jobs increases visibility for job posts, attracting more candidates.

Upwork's recognition as the top job posting site boosts its credibility among employers.

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