VP, Customer Originations Enablement at Hartford Financial Services

Cedar Rapids, Iowa, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Equipment FinancingIndustries

Requirements

Serve as the primary point of contact for business units regarding lease originations, ensuring their priorities and feedback directly inform service delivery
Establish regular forums and feedback mechanisms with business unit leaders to assess satisfaction, identify evolving needs, and co-create solutions
Develop key performance indicators (KPIs) in partnership with business units to measure performance, quality, and impact, providing transparency into how well services are meeting business unit expectations and customer needs
Champion the centralized service delivery model, promoting consistency, effectiveness, and best practices across business units
Balance standardization with customization, adapting processes as needed to support specific business unit requirements while maintaining overall operational excellence
Deliver seamless, integrated originations that support enterprise-wide goals
Promote cross-functional knowledge sharing to build originations acumen across teams and ensure everyone is equipped to deliver with confidence
Design and implement robust, scalable processes that support operational effectiveness and compliance across all originations activities
Establish and maintain internal controls to ensure data integrity, regulatory compliance, and risk mitigation
Partner with Operations Risk, Risk/Compliance, and Audit teams to proactively identify and address control gaps, emerging risks, and process vulnerabilities
Monitor and report on risk indicators and control effectiveness, driving accountability and continuous improvement
Ensure alignment with enterprise governance frameworks and contribute to the development of risk-aware culture within the originations function
Develop and oversee a comprehensive training strategy for originations staff, ensuring consistent onboarding, upskilling, and knowledge retention
Promote a culture of learning and professional growth through ongoing education, certifications, and cross-functional training opportunities
Implement performance coaching and feedback mechanisms to support employee development and service excellence
Collaborate with HR and Learning & Development teams to align training programs with organizational goals and compliance requirements
Ensure transparent reporting and communication of service performance to business unit stakeholders and executive leadership
Proactively identify and address service delivery gaps, leveraging data and stakeholder input to drive continuous improvement

Responsibilities

Lead teams dedicated to providing lease origination services
Ensure service delivery is consistently aligned with the strategic priorities and operational direction set by each business unit, acting as a trusted partner and responsive resource
Develop scalable, standardized processes that deliver exceptional customer experiences, while maintaining flexibility to meet the unique needs of each business unit
Foster a culture of collaboration, transparency, and continuous improvement, ensuring that the originations function operates as a high-performing shared service
Drive measurable outcomes and reinforce service excellence behaviors, including the quality of customer interactions, responsiveness, empathy, and consistency

Skills

Lease Originations

Process Development

KPI Development

Service Delivery

Operations Leadership

Customer Experience

Business Partnership

Performance Management

Continuous Improvement

Team Leadership

Hartford Financial Services

Insurance and financial services provider

About Hartford Financial Services

Hartford Financial Services provides insurance and financial products designed to protect individuals and businesses. Their offerings include various types of insurance, such as auto, home, and business insurance, as well as retirement and investment solutions. The company focuses on ensuring that clients are safeguarded against risks while also aiming to create a positive impact in the community. Unlike many competitors, Hartford Financial Services emphasizes a commitment to human achievement, striving to support clients in ways that extend beyond traditional insurance coverage. The goal of the company is to empower individuals and businesses to thrive by providing comprehensive protection and contributing to societal well-being.

Hartford, ConnecticutHeadquarters

1810Year Founded

$77.7MTotal Funding

N/ACompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Holidays

Hybrid Work Options

Remote Work Options

Tuition Reimbursement

Risks

AI-driven solutions like HOMEE increase competition in P&C insurance.

Beam Benefits' growth challenges Hartford's market position in employee benefits.

Superscript's funding may disrupt traditional insurance models Hartford relies on.

Differentiation

Hartford is recognized as one of the World's Most Ethical Companies.

The Hartford's critical illness insurance covers a wide range of health conditions.

Partnership with CAPE Analytics enhances Hartford's risk assessment with geospatial intelligence.

Upsides

AI-driven claims management adoption boosts efficiency in insurance processing.

Digital transformation with Beam Benefits simplifies employee benefits processes.

Geospatial intelligence from CAPE Analytics improves risk assessment and underwriting.

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