Virtual - Retention Sales Comcast Business at Comcast

Texas Twp, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Requirements

Must reside in Comcast's West Division (states: Arizona, Iowa, Idaho, Kansas, Minnesota, Missouri, Montana, North Dakota, Nebraska, New Mexico, Nevada, Oklahoma, Texas, Utah, Wisconsin, Wyoming) or specified CST locations (AL, AR, LA, IL, MS)
Strong problem solving and communications skills
Regular, consistent, and punctual attendance
Ability to work nights, weekends, variable schedules, and overtime as necessary
Understand and apply Operating Principles
Enthusiastic learner, user, and advocate of Comcast's technology, products, services, and digital tools
Commitment to customer-first experience, teamwork, Net Promoter System participation, driving results, inclusion, and doing what's right

Responsibilities

Support retention of existing Comcast Business customers, especially those requesting disconnect or identified as high churn risk
Empathize with clients, resolve outstanding issues, and renegotiate agreement terms
Support “value our customer” campaigns (e.g., satisfaction surveys, contract renewals)
Use active listening, empathy, and take ownership of customer issues through resolution
Communicate professional urgency with various departments to rectify issues
Minimize churn by offering strategic product bundles, price points, and expanding product mix
Proactively contact clients at high churn points (e.g., 3-6 months pre-contract expiration, after service calls) to ensure satisfaction, re-contract, and extend relationships
Meet or exceed budgeted retention goals for all product lines
Other duties as assigned

Skills

Active Listening

Customer Retention

Sales Negotiation

Empathy

Issue Resolution

Contract Renewal

Customer Satisfaction

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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