Virtual Maintenance Technician at HappyCo

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Property Management, Real Estate, Multifamily HousingIndustries

Requirements

A minimum of 5 years on-site residential maintenance experience
Fluent verbal and written English language and grammar skills
Fluent verbal and written Spanish language and grammar skills (an asset)
Basic computer skills, ideally with experience using Zoom and Google Docs or willingness/adeptness to learn
A strong understanding of the relationship between residents, property management, and maintenance staff
Ability to understand and appropriately discern issue types and priority
Adeptness at troubleshooting and resolving basic maintenance issues quickly
An upbeat, outgoing nature with an authentic desire to help others
Willingness to assist others and elevate the resident and site maintenance experience
Experience within the multifamily residential property industry
Flexibility and ability to work different shifts as needed

Responsibilities

Provide residents of multi-family, single family and student homes with an exceptional level of service in each interaction
Use Happy Force software to review and triage incoming tickets and assist residents virtually in resolving or collecting additional information
Use maintenance experience to coach residents through fixes via SMS and phone while following Happy Force’s standard operating procedures
Communicate with property teams day to day on property operations and escalations
Take inbound calls and determine if they are emergencies, escalating by using property specific standard operating procedures
Walk residents through mitigation steps for a variety of maintenance emergencies in order to prevent property damage
Partake in feedback sessions on product use
Process incoming work orders through completion
Triage emergency maintenance phone calls; escalate to onsite teams where appropriate
Communicate with residents via text, phone and video
Execute discovery and troubleshoot basic maintenance issues
Interact with other Happy Force Technicians, Leads and corporate team members

Skills

Multi-Family Maintenance

Remote Troubleshooting

Ticket Triage

Bilingual Spanish

Customer Service

Video Support

Phone Support

Apartment Repairs

HappyCo

Property management platform for lifecycle management

About HappyCo

HappyCo provides a platform for managing properties throughout their entire lifecycle. This platform helps property owners, executive teams, and residents by offering tools for property valuation, leasing, renewals, and maintenance tasks. It also includes features for remote maintenance assistance, which enhances satisfaction for both residents and technicians. A key aspect of HappyCo's platform is its ability to integrate with leading property management software, allowing users to utilize their existing data effectively. This integration helps reduce operational inefficiencies and improve portfolio performance, setting HappyCo apart from competitors. The goal of HappyCo is to streamline property management processes and enhance the overall experience for property owners and residents.

Carlsbad, CaliforniaHeadquarters

2011Year Founded

$70.2MTotal Funding

SERIES_BCompany Stage

Enterprise Software, Real EstateIndustries

201-500Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Parental Leave

Stock Options

Wellness Program

Home Office Stipend

Risks

Emerging PropTech startups with similar solutions may dilute HappyCo's market share.

Integration of Yuhu may lead to operational inefficiencies within HappyCo's systems.

Reliance on AI for maintenance could raise data privacy concerns among residents.

Differentiation

HappyCo integrates with leading property management software, enhancing data utilization.

The platform offers AI-powered centralized maintenance, optimizing operations for multifamily properties.

HappyCo's resident-facing tools improve communication and satisfaction, setting it apart from competitors.

Upsides

Growing demand for remote property management boosts HappyCo's remote maintenance feature.

Smart home technology integration offers expansion opportunities for HappyCo's platform.

Data analytics in property management aligns with HappyCo's data integration capabilities.

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