[Full-Time | Remote] Student Advisor at Think Academy

Remote

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Bachelor’s degree or above from a full-time university
Fluent in Chinese, CET-4 or above
Basic English reading and communication skills
Experience in customer service or similar roles preferred
Education industry background is highly valued
Excellent communication, interpersonal, and customer service skills
Strong ability to work independently, manage time efficiently, and complete tasks on schedule
Proficiency in CRM systems and other related office software
Positive work attitude, patience, and strong customer-oriented mindset
Strong problem-solving ability, able to handle customer issues professionally and positively

Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues
Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices
Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests
Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints
Collaborate with the team to collect customer feedback and help optimize our products and services
Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers
Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills