VIP Host, Cleveland
DraftKingsSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
GamingIndustries
Position Overview
- Location Type: Remote
- Job Type: Full-time
- Salary: Not provided
- Company: Keywords Studios
- Brief Description: The VIP Account Manager focuses on increasing players' lifetime value by building strong personal relationships, enhancing engagement and retention, and delivering a tailored, rewarding experience for VIP players across multiple platforms. This role involves managing VIP players, nurturing new VIPs, providing personalized support, creating custom content, and collaborating with internal teams to ensure a seamless and premium service.
Requirements
- Leadership Skills: Ability to manage VIP players as a group and individually, building strong personal relationships.
- Communication Skills: Excellent written and verbal communication skills for engaging with players across multiple platforms (email, messenger, VIP Box).
- Social Media Skills: Ability to engage players on social media using a virtual persona.
- Analytical Skills: Ability to analyze player data and produce high-level insights.
- Collaboration Skills: Ability to work effectively with cross-functional teams including Operations, Player Support, Payments, Monetization, Art, Copy, and Marketing.
- Virtual Persona Development: Ability to create and maintain a professional virtual persona representing the client to VIP players.
Responsibilities
- VIP Player Management: Manage VIP players as a group and individually, crafting strong personal relationships.
- New VIP Onboarding: Identify and nurture potential new VIP players, onboarding them into the VIP segment.
- Personalized Support: Provide quick, personalized support to ensure player experience and loyalty.
- Content Creation: Create custom content to enhance the VIP player experience.
- Cross-Functional Collaboration: Collaborate closely with internal teams to deliver a seamless and premium service.
- Social Media Engagement: Engage players on social media using a virtual persona to expand and strengthen community connections.
- Data Analysis: Produce high-level insights and actionable conclusions by analyzing player data.
- Project Ownership: Take ownership of broader projects beyond daily tasks, acting as a point of contact for other departments.
- Team Performance Improvement: Drive initiatives that streamline and improve team performance.
Application Instructions
- Not provided
Company Information
- Company: Keywords Studios
- Mission: Reshape how players interact with their favorite games.
- Size: Over 12,000 professionals spread across 70+ studios in 26 countries.
- Services: Art, audio, testing, localization, and Player Engagement.
Skills
Relationship Management
Communication
Social Media Engagement
Data Analysis
Cross-Functional Collaboration
Content Creation
Virtual Persona Development
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees