VIP Account Manager - Gaming Industry

Katowice, Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Video GamesIndustries

Requirements

Candidates should have a passion for gaming and a proven track record in customer support, B2C account management, or B2B sales. A strong background in high-volume outbound communication (110+ contacts per day), an analytical mindset for data-driven engagement strategies, and excellent communication, persuasion, and relationship-building skills are essential. A flexible, proactive, and team-oriented attitude with a willingness to share insights and best practices is also required.

Responsibilities

The VIP Account Manager will build strong relationships with a dedicated VIP player base, acting as a game expert to resolve issues and maintain engagement. Responsibilities include proactively reaching out to inactive or at-risk VIPs, collaborating with internal Support and Product teams, and completing over 110 daily VIP contacts, with at least 60% being proactive outbound communication. The role involves leveraging data to identify churn risks, monitoring VIP health dashboards, spotting data trends to develop best practices, and driving measurable success by exceeding monthly goals in engagement, retention, and monetization.

Skills

Account Management

Player Engagement

Customer Relationship Management

Communication

Problem-Solving

Data Analysis

Gaming Industry Knowledge

Community Management

Trust & Safety

Technical Support

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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