Vice President, Solution Architect, Customer Solutions Center at Mastercard

Riyadh, Riyadh Province, Saudi Arabia

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, PaymentsIndustries

Requirements

Strong understanding of industry trends and market intelligence
Good understanding of product technology and APIs
Good understanding of regionally relevant MA products, services, and solutions
Ability to link market developments to implications on MA products and services
Strong analytical and financial understanding
Proven ability to influence and motivate others to achieve objectives
High energy, strong people leadership, experience in leading diverse and cross functional teams
Strong interpersonal skills - the ability to build rapport and credibility quickly across functions
Strong negotiation skills with a proven track record in delivering commercial propositions

Responsibilities

Understands overall market strategy, industry trends, and customer needs for all segments in a given geography
Works with division/market president to prioritize opportunities
Empowers AMs and BDs to farm and hunt. Supports account planning, opportunity identification, and solutioning for frontline sales
Meets customers to support important pitches and understand their needs
Monitors utilization of products and platforms by our customers and take actions accordingly
Compiles solutions to deliver meaningful value for MA customer base
Manages the capacity and focus of the Solution Architects (SA), Technical Architects (TA) and Solution Specialists (SS) within the Customer Solutions Center (CSC) to ensure that each prioritized opportunity gets the right level of support it requires
Builds agile 'squads' for high or moderately complex opportunities/RFPs requiring multiple MA capabilities by staffing with the right resources (identifies the right solutions architects, solution specialists and technical architects; requests resources from other customer solutions centers in case of missing expertise; invites all enabling functions for support in solutioning in collaboration with AM / BD e.g. legal, finance etc.; drives the approach for enterprise level pricing and supports the SAs in developing the commercial propositions for complex solutions)
Tracks performance of agile 'squads' as well as resources in the Customer Solutions Center. Takes necessary actions to improve performance
Supports the integration of acquired capabilities into the customer solutions center and supports the responsible parties with rollout planning of the acquired capabilities into the given geography
Identifies gaps and requires additional investment in the customer solutions center based on evolving market needs – in collaboration with the relevant market heads
Provides market intelligence and requirements to regional Product Management and Product Development teams along with their associated product specialists
Understands new products & capabilities working together with solution specialists to ensure that information is shared and utilized across all customer solutions center resources
Helps market development / segment heads with market intelligence and insights on demand for specific solutions across their segments
Shares best practices with other CSCs within and across the region to drive better customer experience and more relevant solutions

Skills

Solution Architecture

Market Strategy

Account Planning

Sales Enablement

Resource Management

Agile Squads

RFP Management

Customer Engagement

Mastercard

Facilitates secure digital payment transactions

About Mastercard

Mastercard operates in the payments industry, focusing on building an inclusive digital economy. The company connects individuals, financial institutions, governments, and businesses through secure data and networks. Mastercard facilitates transactions by charging fees to merchants and financial institutions for processing payments. It serves a wide range of clients across over 210 countries and territories, aiming to make transactions safe, simple, and accessible. The company leverages partnerships and technology to promote growth and sustainability. A key aspect of Mastercard's culture is its decency quotient (DQ), which guides its operations and interactions.

Harrison, New JerseyHeadquarters

2007Year Founded

$9MTotal Funding

M_AND_ACompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

New Parent Leave

Inclusive Family Building Benefit

Employee Family Resource Program

Bereavement Leave

Dependent Scholarship

Employee Assitance Fund

Business Resource Groups

Employee Recognition

Flexible Work

Tuition Assistance

Travel Assistance

Matching Charitable Gifts

Risks

Stablecoins challenge Mastercard's traditional model with lower fees and faster payments.

Biometrics adoption risks Mastercard losing market share if not integrated.

Debit card fee changes could impact Mastercard's revenue model significantly.

Differentiation

Mastercard leverages its global network to connect over 210 countries and territories.

The company focuses on secure, inclusive digital transactions for diverse clients.

Mastercard's decency quotient (DQ) drives its culture and operational strategies.

Upsides

Biometric technology adoption offers Mastercard new payment security and user experience opportunities.

Stablecoins' rise allows Mastercard to expand blockchain and cryptocurrency payment solutions.

Brick-and-mortar commerce resurgence boosts demand for Mastercard's innovative POS technologies.

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