Vice President, Credit, Collections & Fraud at Comcast

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Requirements

Leadership versatility and ability to demonstrate independent judgment and discretion in matters of significance
Knowledge of Federal and State Fair Credit Reporting and Debt Collection laws, as well as CFPB guidelines
Up-to-date with information and technology affecting credit, collections, and fraud functional areas
Experience in financial policies, procedures, controls, and reporting systems
Ability to partner across Product, Digital, and Customer Experience teams
Understanding of Comcast's Operating Principles and commitment to customer experience, teamwork, inclusion, and driving results

Responsibilities

Create and execute the strategy for the Credit, Collections & Fraud function
Develop financial policies, procedures, controls, and reporting systems
Develop strategy to control potential credit and fraud losses
Participate with top leaders to establish company-wide policies, processes, and goals
Develop long-term plans impacting business results (e.g., non-pay churn, bad debt expense) while balancing subscriber growth
Manage development of business strategy to control credit and fraud losses and execute with leadership
Partner across Product, Digital, and Customer Experience teams to build seamless customer experiences while mitigating risks
Oversee development and execution of long-term plans across HQ/divisions/business units
Oversee usage of outside collection agencies and attorneys, determine litigation extent, and negotiate settlements
Analyze credit exposure (aging) reports and provide forecasts for non-pay churn, bad debt, and write-offs
Oversee management of Cable Division Credit and Collections staff, including performance appraisals, hiring, salary actions, transfers, discipline, and terminations
Ensure compliance with all relevant laws and guidelines
Monitor annual department budgets, including bad debt, collection expenses, service charge-off policy, and collection-based revenue
Keep up-to-date with industry information and technology for innovation and compliance
Exercise independent judgment in significant matters and perform other duties as assigned

Skills

Key technologies and capabilities for this role

Credit StrategyCollections ManagementFraud PreventionFinancial PolicyRisk ManagementBusiness StrategyFinancial ReportingLitigation ManagementCollection AgenciesCredit Exposure Analysis

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this Vice President role?

This information is not specified in the job description.

What key skills and experiences are required for this role?

The role requires strategic leadership in credit, collections, and fraud management, expertise in financial policies, compliance with credit reporting and debt collection laws, analytical skills for forecasting credit exposure and churn, and experience managing staff and external agencies.

What is the company culture like at Comcast?

Comcast emphasizes passion for teamwork, innovation to revolutionize industries, leadership in media and technology, and adherence to Operating Principles as guidelines for work.

What makes a strong candidate for this VP position?

Strong candidates demonstrate leadership versatility, ability to develop and execute long-term business strategies, partner across teams, manage budgets and compliance, and exercise independent judgment in significant matters.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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