Venue Technician / Facilities Maintenance at Level99 Entertainment

Tysons, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Gaming, HospitalityIndustries

Requirements

Passionate about getting details right, meeting guest needs proactively, and ensuring a safe, clean, well-maintained venue
Honesty and personal integrity above reproach
Joyful and positive approach to challenging situations
Humility over the need to “be right.”
Acts as though they are the Owner and Operator of the venue
Expert craftsmanship in a variety of materials including wood, metal, plastics, etc
Skills in painting, surfacing, and refinishing, including decorative and scenic elements
Practical wiring of electro-mechanical devices and systems
Troubleshooting of PCs, networks, micro-controllers, and other electronic equipment
Up-to-date knowledge in the safe and efficient use of all relevant shop hand and power tools
Ability to study and interpret shop drawings, sketches, wiring diagrams, and other design documents
Working knowledge of general facility maintenance practices such as plumbing, HVAC, wiring, etc

Responsibilities

Troubleshoot electro-mechanical systems, sets, wiring, facilities items, and other systems throughout the venue
Repair and maintain Level99’s facility and attraction elements
Assist in updating and maintaining documentation, procedures, and the attraction maintenance log for proper, efficient, and safe operation
Keep individual workspaces and the building as a whole clean, organized, and efficient
Perform preventative maintenance and weekly inspections/upkeep for Level99 attractions as needed
Maintain an organized, prioritized, continuously updated personal task list with estimated completion dates
Research, specify, and purchase products and solutions for recurring venue maintenance items
Prioritize personal safety and the safety of coworkers and guests in day-to-day duties
Continuously uphold Level99 brand and visual standards across all parts of the business, including product, experience, graphic design, display standards, environmental cleanliness, and organization
Ensure guest safety within the venue by continuously monitoring and addressing foreseeable risks to guests’ health and welfare
Take initiative, seeing what needs to be done and assembling the resources

Skills

Key technologies and capabilities for this role

facilities maintenanceequipment repairpreventive maintenancehand toolspower toolstroubleshootingsafety protocolsguest service

Questions & Answers

Common questions about this position

What skills are required for the Venue Technician role?

Required skills include troubleshooting electro-mechanical systems, expert craftsmanship in wood, metal, plastics, painting and refinishing, practical wiring, troubleshooting PCs and networks, using shop tools, interpreting drawings, and general facility maintenance like plumbing and HVAC.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position, or where is it located?

This information is not specified in the job description.

What is the company culture like at Level99?

The culture emphasizes honesty, personal integrity, a joyful and positive approach to challenges, humility, and acting as if you are the Owner and Operator of the venue, while ensuring a safe, clean, and well-maintained environment for guests.

What makes a strong candidate for the Venue Technician position?

Strong candidates work closely with the Venue Technician Lead, are hands-on with maintenance and repairs, passionate about details and guest experience, and possess the listed technical skills along with high integrity and a positive attitude.

Level99 Entertainment

Entertainment venue with team challenges and dining

About Level99 Entertainment

Level99 is an entertainment venue that offers a unique experience for groups of 2-6 players in Natick, MA and Providence, RI. The venue features over 40 rooms, each designed with different physical and mental challenges, allowing players to engage in an open-world game environment. In addition to the game rooms, Level99 includes the Night Shift Beer Hall and the Night Shift Tap Room & Kitchen, where guests can enjoy craft drinks and a brewery-style dining experience. Unlike other entertainment options, Level99 combines both physical and mental challenges with high-quality food and beverages, targeting adults looking for something different. The company generates revenue through ticket sales for the game challenges and food and beverage sales. With significant venture backing, Level99 is in a growth phase, aiming to expand its offerings and reach more guests while providing a fun and engaging atmosphere.

Natick, MassachusettsHeadquarters

2021Year Founded

VENTURE_UNKNOWNCompany Stage

EntertainmentIndustries

51-200Employees

Risks

Rising competition from similar venues could dilute Level99's market share.

Economic downturns may impact discretionary spending on entertainment.

Local zoning challenges could delay new venue openings in areas like West Hartford.

Differentiation

Level99 offers a unique blend of physical and mental team challenges.

The venue includes a craft beer hall and authentic brewery dining experience.

Level99 spans over 48,000 square feet with more than 40 distinct challenge rooms.

Upsides

Increased interest in experiential dining and entertainment post-pandemic boosts Level99's appeal.

The rise of 'competitive socializing' venues aligns with Level99's business model.

The expanding craft beer market supports Level99's beverage offerings.

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