UX Researcher II at Remitly

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

LegalIndustries

Requirements

Experience with user research methods such as usability testing, interviews and surveys
Ability to lead small to medium projects independently
Experience with a survey tool such as surveymonkey.com or Qualtrics
Ability to prioritize research findings based on the research questions and strategic importance
Bachelor's or master's degree

Responsibilities

Plan studies and conduct research studies
Collaborate with stakeholders to understand research questions
Understand user needs through a variety of research methodologies
Synthesize qualitative and quantitative data into findings and insights
Clearly communicate recommendations to improve the user experience and usefulness of products
Work with designers to iterate and test solutions
Keep up to date on what is happening in the market and with competitors
Recruit participants for studies

Skills

Key technologies and capabilities for this role

Usability TestingUser InterviewsSurveysQualtricsSurveyMonkeyQualitative AnalysisQuantitative Analysis

Questions & Answers

Common questions about this position

What experience is required for the UX Researcher II role?

Required experience includes user research methods such as usability testing, interviews and surveys, ability to lead small to medium projects independently, experience with a survey tool such as SurveyMonkey or Qualtrics, ability to prioritize research findings, and a Bachelor's or Master's degree.

What are the preferred qualifications for this position?

Preferred qualifications include 2-4 years of experience, a degree in human factors, psychology, anthropology, human geography or other relevant subject area, experience researching AI products and using AI to assist with research, understanding of the Jobs to Be Done framework, and understanding of the U.S. legal system.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position, or is there a location requirement?

This information is not specified in the job description.

What is the company culture like for the UX team?

The global UX team is a passionate and diverse group of professionals, focused on user-centered design through collaboration with product managers, technology leaders, and UX designers.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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