Availability Tuesday through Thursday between 1pm and 9pm and open weekends
Ability to carry out job functions as assigned and support club policies, procedures, and compliance
Commitment to acting with honesty, integrity, and leading with the member in mind
Ability to ensure a safe and positive environment, embrace inclusion and diversity, work collaboratively as a team, move with speed and agility, innovate, adapt, and maintain a friendly, positive attitude
Understanding of how to access and read production and/or financial performance reporting for the department
Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and club standards including Grand Opening Look (GOLD)
Responsibilities
Perform general maintenance and cleaning duties to maintain high standards of safety and sanitation for members and team members
Gather and return carts/flatbeds from the parking lot to the club entrance to ensure ready access for members
Maintain the cleanliness of all areas of the club, including sales floor, offices, restrooms, outdoor grounds, and parking lot
Remove trash or debris from the parking lot, cart corrals, and exterior of the club
Ensure carts are well-stocked at the club entrance
Verify that all carts are in working order
Provide members with prompt and courteous service and assistance
Deliver service excellence, resolve and de-escalate member concerns, and ensure a safe and positive environment for members
Work as a team to deliver GOLD club standards daily, including stocking items, executing promotional plans, maintaining visible accurate signage, and keeping areas clean and organized inside and out