Utilisation Specialist at Octopus Energy

Brighton, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Renewable Energy, Energy ServicesIndustries

Requirements

A passion for delivering great customer and field team experience through clear communication
Strong organisational skills, with the ability to prioritise in a fast-moving environment
A problem-solving mindset, able to stay calm and make good decisions when plans change
Confidence working with data and multiple systems (training provided for in-house tools)
Flexibility, adaptability and the willingness to get stuck in
A collaborative approach; enjoy being part of a team working toward shared goals

Responsibilities

Optimise engineer schedules to maximise utilisation, minimise travel, and improve appointment availability
Manage daily workloads, reallocating jobs quickly and accurately when plans change
Use real-time data to monitor progress, identify risks and resolve issues before they affect customers
Work closely with field teams to understand on-the-ground challenges and adjust plans accordingly
Handle appointment changes, cancellations and customer-driven adjustments with accuracy and care
Provide responsive support to the field throughout the day, including live queries and problem solving
Communicate clearly with customers, engineers and internal teams to ensure transparency and smooth delivery
Take ownership of tasks end-to-end, ensuring every action supports efficiency, utilisation and customer experience
Contribute ideas to improve scheduling, productivity and operational processes

Skills

Key technologies and capabilities for this role

workforce schedulingreal-time data monitoringutilisation optimisationjob reallocationfield operationsrota managementrisk identificationoperational problem-solving

Questions & Answers

Common questions about this position

Is this role remote or office-based?

This role is based in Brighton with shifts of 8 hours between 8am–8pm on a rota basis.

What are the required skills for the Utilisation Specialist role?

Key skills include strong organisational skills to prioritise in a fast-moving environment, a problem-solving mindset to stay calm under pressure, confidence working with data and multiple systems, and flexibility.

What is the salary for this position?

This information is not specified in the job description.

What is the work schedule like?

Shifts are 8 hours between 8am–8pm on a rota basis, including weekend work every 4 weeks with a weekday off in lieu.

What makes a strong candidate for this role?

Candidates with a passion for delivering great customer and field team experience through clear communication, plus the ability to adapt quickly and solve problems in real-time, stand out.

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

OE Group Share Scheme

Risks

Increased competition in renewable energy may impact market share.

Rapid international expansion exposes Octopus to geopolitical risks.

£3 billion repayment to UK government could strain financial resources.

Differentiation

Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.

The company leads in electric aircraft charging with AeroVolt collaboration.

Octopus Energy's global reach includes partnerships in Brazil and Japan.

Upsides

'Zero Bills' initiative could revolutionize sustainable living in the UK.

Partnership with Energisa opens South American renewable energy market.

Investment in Ocergy enhances offshore wind capabilities globally.

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