User Experience Designer at 7-Eleven

Victoria, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Experience in conducting CX/UX research and conducting collaborative brainstorming or co-design workshops
Application of HCD and/or UX research skills such as: card sorting, heuristic reviews, ethnographic research methods, reframing, affinity diagramming, A/B testing and behavioural analysis and synthesis
Developing wireframes from low through to high-fidelity across both iOS and Android operating systems
Applying CX/UX design to strategic business problems
Strong communication, presentation, workshop facilitation, coaching and influencing skills
Strong creative confidence, driving creative design and insight within a team and pushing team members to think beyond the box
Experimentation tools and methods for conducting design sprints, rapid prototyping and feedback
Ability to project plan and scope design work and ability to identify risks
Experience in Agile ways of working, utilising tools like Jira, DevOps etc
Strong proficiency on collaborative design platforms such as Miro, FigJam, Notion etc
Demonstrated capability on tactical design platforms such as Figma and Adobe Creative Suite
Experience with research design platforms such as Dovetail, Askable, Maze, Optimal Workshop, TheyDo, Smaply etc
Up to date on latest design tools, methods and platforms

Responsibilities

Assisting with scoping and planning user-experience design projects with a senior design manager and/or PO, leaning on UX/UI toolkits and a design mindset
Assisting in running educational activities that contribute toward building out design thinking capability across the organisation
Supporting the development of a design culture and identity at 7-Eleven
Supporting in the development and execution of educational presentations and workshops on design practice and design thinking
Connecting multidisciplinary stakeholders and partners around key CX/UX flows, journey maps, user stories, service blueprints and other design artefacts
Offering thought leadership, mentorship and advice to team members and stakeholders
Representing experience design and championing the customer in everyday engagements with the business
Balancing desirability, viability and feasibility in design development
Contributing to the development and management of design operations (focusing on evolving a design system)

Skills

UX Research

CX Research

Card Sorting

Heuristic Reviews

Ethnographic Research

Affinity Diagramming

A/B Testing

Behavioural Analysis

Wireframing

iOS Design

Android Design

Design Thinking

Workshop Facilitation

Journey Maps

Service Blueprints

Design System

7-Eleven

Convenience store offering food, beverages, and fuel

About 7-Eleven

7-Eleven operates a chain of convenience stores that offer a variety of products such as food, snacks, beverages, and gasoline. Customers can quickly purchase essential items, making it a go-to spot for daily commuters and those looking for late-night snacks. The stores generate revenue through in-store sales, fuel sales, and a growing delivery service that brings snacks and drinks to customers' homes. A key feature of 7-Eleven is its loyalty program, which provides customers with exclusive deals, bonus points, and fuel rewards. The company also collaborates with brands for promotional events and giveaways, enhancing customer engagement. By continuously introducing new products and services, 7-Eleven aims to meet the changing needs of its customers.

N/AHeadquarters

N/AYear Founded

N/ACompany Stage

Consumer Software, Consumer GoodsIndustries

Benefits

Flexible Work Hours

Paid Vacation

Group Retirement Savings Plan

Employee Assistance Program

Educational Reimbursement Program

Risks

Closure of 450 stores indicates financial strain and potential market share loss.

Significant investment in Gulp Radio expansion may strain financial resources.

Limited-time menu items may not offset financial challenges from store closures.

Differentiation

7-Eleven offers a unique loyalty program with exclusive deals and fuel rewards.

The company partners with brands like King Ice for promotional events and giveaways.

7-Eleven's Gulp Radio expansion enhances in-store customer experience across thousands of locations.

Upsides

7-Eleven's collaboration with Comdata enhances fuel savings for fleet customers.

The introduction of healthier snack options caters to wellness-oriented consumer trends.

AI-driven inventory management optimizes stock levels, reducing waste and costs.

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